Telefonica AI citations

Short answer: several major telcos are already piloting or deploying **agentic / agent-driven systems** (often under the names *autonomous networks*, *AI agents*, or *agentic AI*) for operations. Below are operators with public announcements or case studies — each entry includes a link. # Who’s using agentic/autonomous systems (with sources) * **Deutsche Telekom** — partnering with Google Cloud to build a network “AI agent” for autonomous RAN / operations. ([telekom.com][1]) * **Vodafone** — public projects and case studies combining generative/agentic AI into network lifecycle and field ops. ([telcotitans.com][2], [Google Cloud][3]) * **Telefónica / O2** — long-running “Autonomous Network Journey” and published autonomous-network work (AI-driven deployment/operations). ([inform.tmforum.org][4], [Hub de Innovación y Talento - Telefónica][5]) * **AT\&T** — has published work on autonomous assistants/agents that act on GenAI alerts (e.g., fraud prevention) and broader operations use. ([about.att.com][6], [NVIDIA][7]) * **Orange** — publishing on AI-driven network automation / network planning and pragmatic autonomous network pilots. ([orange.com][8], [telcotitans.com][9]) * **NTT / NTT Data** — vendor/operator writing about applying *agentic AI* and smart AI agents to telecom network operations. ([NTT][10], [RCR Wireless News][11]) * **Telstra** — explicit autonomous-network strategy and co-development work (AI agents for RAN optimization with cloud partners). ([Google Cloud][12], [ARN][13]) * **Verizon** — deploying AI-driven RIC/Open RAN capabilities and promoting AI agents for operational tasks and CX. ([Verizon][14], [RCR Wireless News][15]) * **China Mobile** — publicly pushing “AI+Network” / autonomous-network initiatives and AI assistant projects. ([Telecoms][16], [chinamobileltd.com][17]) --- Notes / quick context: * Different operators call these systems different things — *AI agents*, *autonomous networks (AN)*, *closed-loop automation*, *AI assistants*, or *agentic architectures* — but the core idea is the same: software agents that observe network/state, make decisions, and (in some deployments) take automated corrective actions. For vendor perspective and standards, see Ericsson’s autonomous-network primer. ([ericsson.com][18]) If you’d like, I can: * pull more technical reads/case studies for any specific telco above, or * search for examples of **production** (vs pilot/research) deployments per operator. Which would you prefer? [1]: https://www.telekom.com/en/media/media-information/archive/deutsche-telekom-and-google-cloud-partner-on-agentic-ai-for-autonomous-networks-1088504?utm_source=chatgpt.com "Deutsche Telekom and Google Cloud Partner on Agentic ..." [2]: https://www.telcotitans.com/vodafonewatch/vodafone-forecasts-big-bang-as-agentic-ai-starts-to-transform-network-ops/9155.article?utm_source=chatgpt.com "Vodafone forecasts 'big bang' as agentic AI starts to ..." [3]: https://cloud.google.com/blog/topics/telecommunications/vodafone-gen-ai-enhances-network-lifecycle?utm_source=chatgpt.com "How Vodafone is using gen AI to enhance network lifecycle" [4]: https://inform.tmforum.org/features-and-opinion/ai-enables-a-huge-step-in-telef%C3%B3nicas-autonomous-network-journey?utm_source=chatgpt.com "AI enables a huge step in Telefónica's autonomous ..." [5]: https://hub.telefonica.com/en/research/deployment-of-network-with-artificial-intelligence?utm_source=chatgpt.com "Network Autonomous deployment using artificial intelligence" [6]: https://about.att.com/blogs/2024/autonomous-assistants.html?utm_source=chatgpt.com "AT&T Autonomous Assistants: The Next Step of the GenAI ..." [7]: https://www.nvidia.com/en-us/customer-stories/att-drives-ai-agents-with-nemo/?utm_source=chatgpt.com "AT&T | NVIDIA Customer Stories" [8]: https://www.orange.com/en/group/innovation/useful-innovation-that-enables-everyone-to-progress/how-ai-drives-oranges-network?utm_source=chatgpt.com "How AI drives Orange's network innovation" [9]: https://www.telcotitans.com/orangewatch/pragmatic-orange-picks-its-way-towards-high-value-network-autonomy/9367.article?utm_source=chatgpt.com "Pragmatic Orange picks its way towards 'high-value' ..." [10]: https://services.global.ntt/en-us/insights/blog/agentic-ai-ntt-data-uses-the-power-of-nvidia-to-transform-telco-networks?utm_source=chatgpt.com "How agentic AI can transform telco networks - NTT DATA" [11]: https://www.rcrwireless.com/20250129/featured/ntt-data-smart-ai-agent?utm_source=chatgpt.com "NTT Data launches smart AI agent to boost GenAI adoption" [12]: https://cloud.google.com/blog/topics/telecommunications/the-autonomous-network-operations-framework-for-csps?utm_source=chatgpt.com "The autonomous Network Operations framework for CSPs" [13]: https://www.arnnet.com.au/article/4008742/telstra-reimagines-the-telecom-network-product-platform.html?utm_source=chatgpt.com "Telstra reimagines the telecom network product platform" [14]: https://www.verizon.com/about/news/verizon-open-ran-innovation?utm_source=chatgpt.com "Verizon infuses AI in the network, accelerates Open RAN ..." [15]: https://www.rcrwireless.com/20250403/5g/verizon-on-ai?utm_source=chatgpt.com "Verizon on AI: 'Who better to be the hub and highway" [16]: https://www.telecoms.com/partner-content/china-mobile-unveils-ai-network-strategy-at-mwc?utm_source=chatgpt.com "China Mobile unveils 'AI+NETWORK' strategy at MWC" [17]: https://www.chinamobileltd.com/en/ir/reports/ar2024.pdf?utm_source=chatgpt.com "Stride into the AI+ New Era" [18]: https://www.ericsson.com/en/ai/autonomous-networks?utm_source=chatgpt.com "Autonomous networks explained"

Several leading telecom companies have adopted or piloted **agentic systems** in their operations, with documented use cases spanning autonomous network management, customer service, fraud detection, and sales optimization.[1][2][3][4][5] ## Notable Telcos Using Agentic Systems - **AT&T** has implemented agentic AI for both customer-facing and internal operations, leveraging agents for service management, network maintenance, and experience optimization.[5] - **NTT Docomo** deploys agentic AI for enhanced network management, such as autonomous fault prediction and resolution.[5] - **SK Telecom** uses agentic AI in operational processes, automating network tasks and improving overall efficiency.[5] - **Telefónica** has developed "Aura," an AI agent that acts as a centralized platform for real-time customer support, proactive issue resolution, and personalized recommendations.[4] - **Ericsson** is integrating agentic AI into its OSS portfolio, enabling more autonomous network operations for operator clients.[6] ## How Telcos Use Agentic Systems - **Network Operations:** Agents dynamically reroute traffic, preemptively address faults, and optimize energy use in real time, increasing network resilience and lowering operational costs.[2][1][4] - **Customer Experience:** Autonomous agents resolve support queries, recommend service plans, and initiate proactive follow-ups—reducing need for human intervention and enhancing customer satisfaction.[1][4] - **Fraud Detection:** Agentic systems monitor transactional and usage behaviors, identify new fraud patterns, and automate response actions, significantly reducing fraud losses.[7][4] - **Sales & Service Monetization:** In B2B sales, agentic systems automate lead research, contact, offer generation, deal negotiation, and process optimization, allowing sales staff to focus on high-value tasks.[3] ## Further Reading and Case Material - In-depth adoption cases, frameworks, and practical guidance are available from industry leaders like Deloitte and Infosys, providing more agentic AI blueprints and ethical considerations for telco modernization.[8][9][2] - For additional use cases and trends, see Tredence's overview of agentic AI trends in telecom.[4] **References:** - [Sandtech: Agentic AI in Telecom](https://www.sandtech.com/insight/how-agentic-ai-in-telecom-is-powering-the-next-generation-of-networks-and-operations/)[1] - [Deloitte: Agentic AI Blueprint for Telcos](https://www.deloitte.com/global/en/what-we-do/capabilities/agentic-ai-blueprint-for-telcos.html)[8] - [Infosys: Boosting AI Efficiency](https://www.infosys.com/iki/perspectives/agentic-ai-boost-efficiency.html)[2] - [McKinsey: Scaling the AI-native Telco](https://www.mckinsey.com/industries/technology-media-and-telecommunications/our-insights/scaling-the-ai-native-telco)[3] - [Tredence: Trends in Agentic AI Telecom](https://www.tredence.com/blog/agentic-ai-trends-telecom)[4] - [Forbes: AT&T, NTT, SKT agentic AI operations](https://www.forbes.com/sites/moorinsights/2025/02/24/transforming-telecom-operations-through-agentic-and-generative-ai/)[5] [1](https://www.sandtech.com/insight/how-agentic-ai-in-telecom-is-powering-the-next-generation-of-networks-and-operations/) [2](https://www.infosys.com/iki/perspectives/agentic-ai-boost-efficiency.html) [3](https://www.mckinsey.com/industries/technology-media-and-telecommunications/our-insights/scaling-the-ai-native-telco) [4](https://www.tredence.com/blog/agentic-ai-trends-telecom) [5](https://www.forbes.com/sites/moorinsights/2025/02/24/transforming-telecom-operations-through-agentic-and-generative-ai/) [6](https://the-mobile-network.com/2025/06/telco-operations-story-enters-its-agentic-ai-chapter/) [7](https://www.linkedin.com/pulse/agentic-ai-use-cases-telecommunications-industry-binit-agrawal-bc8yc) [8](https://www.deloitte.com/global/en/what-we-do/capabilities/agentic-ai-blueprint-for-telcos.html) [9](https://www.gsma.com/solutions-and-impact/technologies/artificial-intelligence/wp-content/uploads/2025/06/Agentic-AI-for-Telco-Whitepaper-digital.pdf) [10](https://www.avenga.com/magazine/agentic-ai-in-telecom/) [11](https://www.cognizant.com/us/en/insights/insights-blog/how-telcos-can-win-with-agentic-ai) [12](https://internationalfinance.com/magazine/industry-magazine/the-200-billion-potential-of-agentic-ai-in-telecoms/) [13](https://www.snowflake.com/en/blog/agentic-ai-autonomous-networks-telecom/) [14](https://www.xenonstack.com/blog/agentic-ai-telecom-industry) [15](https://aws.amazon.com/blogs/industries/shaping-the-future-of-telco-operations-with-an-agentic-ai-collaboration-approach/) [16](https://www.telecoms.com/ai/applying-agentic-ai-to-telecoms) [17](https://www.telecoms.com/ai/agentic-ai-and-the-future-of-telecoms) [18](https://inform.tmforum.org/features-and-opinion/telcos-need-to-consider-the-impact-of-agentic-ai-on-humans) [19](https://www.rcrwireless.com/20250711/reader-forum/agentic-ai-for-telecom) [20](https://www.techaheadcorp.com/blog/agentic-ai-digital-twins-in-telecom-industry/)

I'll search for information about telecommunications companies using agentic AI systems for operations.Let me search for more specific information about which telecommunications companies are actually implementing these systems.Based on my search results, here are the key telecommunications companies implementing agentic AI systems for operations: ## Major Telcos Using Agentic AI Systems **SoftBank** is leading the charge with the most ambitious agentic AI implementation. SoftBank has put agentic AI at the core of its AI strategy, aiming to deploy 1 billion agents internally this year. The company is also working with NVIDIA AI Enterprise to develop large telco models and new network AI agents. **AT&T** is actively integrating AI into operations, with plans to "further integrating AI throughout our operations" in 2025 as part of their cost reduction strategy. **Orange** has been implementing agentic automation, with Orange France using UiPath Process Mining to streamline business fiber broadband deployment, save time, and enhance customer satisfaction. **Additional Companies** mentioned in partnership contexts include: - Amdocs, BubbleRAN, ServiceNow, and Tech Mahindra working with NVIDIA AI Enterprise - **TELUS Digital** offering agentic AI that dynamically orchestrates cross-functional operations ## Key Sources: - [NVIDIA Blog on Telecom Agentic AI](https://blogs.nvidia.com/blog/telecom-agentic-ai-for-network-operations/) - [SoftBank AI Agent Strategy](https://www.lightreading.com/ai-machine-learning/softbank-aims-for-1-billion-ai-agents-this-year) - [UiPath Telecom Automation Solutions](https://www.uipath.com/solutions/industry/telecom-automation) - [Infosys on Agentic AI in Telecom](https://www.infosys.com/iki/perspectives/agentic-ai-boost-efficiency.html) - [AT&T AI Integration](https://www.lightreading.com/ai-machine-learning/at-t-and-verizon-cut-another-15-3k-jobs-in-2024-as-ai-advanced) - [TELUS Digital Agentic AI Solutions](https://www.telusdigital.com/solutions/enterprise-data-and-ai-transformation/agentic-ai-and-automation) The trend shows agentic AI has swept across the telecom industry like a tsunami this year after largely being a curiosity in 2024, with applications ranging from network operations and customer service to billing and resource optimization.