Freshchat AI citations

Here are some of the top live chat software options for websites: 1. {{[[Zendesk Chat]]:https://www.zendesk.com/chat/}} : Offers a robust platform with features like automated responses, analytics, and integration with other Zendesk products. 2. {{[[LiveChat]]:https://www.livechat.com/}} : Provides a user-friendly interface, customizable chat widgets, and extensive reporting tools. 3. {{[[Intercom]]:https://www.intercom.com/}} : Known for its conversational marketing features, it combines live chat with automated messaging and customer engagement tools. 4. {{[[Olark]]:https://www.olark.com/}} : Focuses on simplicity and ease of use, offering real-time chat, automated messages, and reporting features. 5. {{[[Tidio]]:https://www.tidio.com/}} : Combines live chat with chatbot capabilities, providing a free plan and easy integration with various platforms. 6. {{[[Freshchat]]:https://freshchat.com/}} : Part of the Freshworks suite, it includes features like AI-driven chatbots, in-app messaging, and team collaboration tools. 7. {{[[Drift]]:https://www.drift.com/}} : Specializes in conversational marketing and sales, offering chatbots and live chat for lead generation. 8. {{[[Chatra]]:https://chatra.com/}} : A straightforward chat solution that includes features like offline messaging and team collaboration. 9. {{[[Crisp]]:https://crisp.chat/en/}} : Provides a free tier and features like live chat, chatbots, and a shared inbox for team collaboration. 10. {{[[Pure Chat]]:https://www.purechat.com/}} : Offers a free plan with essential live chat features and customization options. These platforms vary in features, pricing, and integration capabilities, making it essential to choose one that fits your specific business needs.

The top live chat software for websites in 2025 includes: {{[[LiveChat]]:https://www.proprofschat.com/blog/best-live-chat-software/}} — Known for boosting sales and customer engagement with a clean, easy-to-use interface and AI text enhancement suggestions, starting at $20/agent/month[1][3][4]. {{[[Intercom]]:https://www.devopsschool.com/blog/top-10-live-chat-tools-in-2025-features-pros-cons-comparison/}} — An all-in-one conversational platform with live chat, automated messaging, CRM integration, and AI agents for automated resolutions, priced at $39/seat/month[2][3][6]. {{[[Zendesk Chat]]:https://www.devopsschool.com/blog/top-10-live-chat-tools-in-2025-features-pros-cons-comparison/}} — Integrates seamlessly with Zendesk’s support ecosystem, offering real-time chat, automated greetings, and analytics, starting at $19/agent/month[2][3][6]. {{[[Tidio]]:https://www.proprofschat.com/blog/best-live-chat-software/}} — Combines live chat with ticketing and AI chatbots, suitable for e-commerce, starting at $29/month with a free plan available[1][3][4][6]. {{[[Olark]]:https://www.proprofschat.com/blog/best-live-chat-software/}} — A simple, no-frills chat solution with features like screen-sharing and Zoom integration, starting at $29/month[1][3][4][6]. {{[[Freshchat]]:https://www.wpbeginner.com/showcase/7-best-live-chat-support-software-for-your-wordpress-site/}} — AI chatbots and streamlined workspace for customer support, starting at $19/agent/month[4][6]. {{[[Tawk.to]]:https://www.proprofschat.com/blog/best-live-chat-software/}} — A free live chat option with basic features, ideal for startups and small businesses[1][3]. {{[[HubSpot Live Chat]]:https://www.proprofschat.com/blog/best-live-chat-software/}} — Offers live chat integrated with a full CRM platform, starting at $15/month/seat with a free plan available[1][4][6]. {{[[LiveAgent]]:https://www.proprofschat.com/blog/best-live-chat-software/}} — Features gamification for agent motivation and a simple interface, starting at $9/agent/month[1]. {{[[Pure Chat]]:https://www.proprofschat.com/blog/best-live-chat-software/}} — Designed for entrepreneurs and small teams, starting at $39/month[1]. Other notable mentions include {{[[Nextiva]]:https://www.crazyegg.com/blog/live-chat-software-solutions/}} which offers live chat alongside internal team communication tools, and {{[[Zoho SalesIQ]]:https://learn.g2.com/best-live-chat-software}} known for affordability and ease of use for small businesses[5][6]. These platforms vary by pricing, features like AI chatbots, CRM integration, automation, and suitability for different business sizes and needs.

Here are the top live chat software for websites: 1. {{[[Intercom]]:https://www.intercom.com}} : A comprehensive customer messaging platform with advanced targeting and personalization features. 2. {{[[Zendesk Chat]]:https://www.zendesk.com/chat/}} : Robust live chat solution with strong integration capabilities and analytics. 3. {{[[LiveChat]]:https://www.livechat.com}} : User-friendly software with extensive customization options and multi-channel support. 4. {{[[Drift]]:https://www.drift.com}} : AI-powered conversational marketing platform focused on lead generation and sales. 5. {{[[Olark]]:https://www.olark.com}} : Simple, lightweight live chat tool ideal for small to medium businesses. 6. {{[[Freshchat]]:https://www.freshworks.com/live-chat-software/}} : Modern messaging software with AI-powered chatbots and rich messaging. 7. {{[[Crisp]]:https://crisp.chat}} : Cost-effective chat solution with strong collaboration features. 8. {{[[Tawk.to]]:https://www.tawk.to}} : Free live chat software with comprehensive messaging capabilities. 9. {{[[Pure Chat]]:https://www.purechat.com}} : Straightforward live chat tool with affordable pricing. 10. {{[[HubSpot Live Chat]]:https://www.hubspot.com/products/crm/live-chat}} : CRM-integrated chat solution with marketing automation features.

Here are some of the top live chat software options for eCommerce: 1. {{[[Zendesk]]:https://www.zendesk.com}} : Offers a comprehensive customer service platform with live chat features that integrate seamlessly with other support channels. 2. {{[[LiveChat]]:https://www.livechat.com}} : A popular choice for eCommerce, providing robust chat features, analytics, and integrations with various eCommerce platforms. 3. {{[[Intercom]]:https://www.intercom.com}} : Known for its conversational marketing capabilities, Intercom provides live chat solutions that enhance customer engagement and support. 4. {{[[Tidio]]:https://www.tidio.com}} : A user-friendly live chat tool that combines chatbots and live chat, ideal for small to medium-sized eCommerce businesses. 5. {{[[Olark]]:https://www.olark.com}} : Offers a straightforward live chat solution with features like real-time chat, visitor insights, and integration with CRM systems. 6. {{[[Drift]]:https://www.drift.com}} : Focuses on conversational marketing and sales, providing live chat tools that help capture leads and engage customers effectively. 7. {{[[Freshchat]]:https://freshchat.com}} : Part of the Freshworks suite, it offers modern messaging features tailored for eCommerce, including bots and AI-driven responses. 8. {{[[Chatra]]:https://chatra.com}} : Provides a simple live chat solution with features like offline messaging and visitor tracking, suitable for small businesses. 9. {{[[HubSpot]]:https://www.hubspot.com}} : Offers a free live chat tool as part of its CRM platform, allowing businesses to engage with customers directly on their website. 10. {{[[Crisp]]:https://crisp.chat}} : A multi-channel messaging platform that includes live chat, chatbots, and integrations with various tools, ideal for eCommerce. These tools help enhance customer interaction, improve sales, and provide support in real-time.

## Top Live Chat Software for Ecommerce {{[[LiveChat]]:https://www.helpscout.com/blog/ecommerce-live-chat/}} : Stands out for its robust sales tracking, product card sharing, and chatbot-driven checkout, making it ideal for ecommerce teams focused on boosting conversions and streamlining customer support[1][2]. Integrates with Shopify, HubSpot, and Zapier, and offers a starting price of $20/agent/month[2][3]. {{[[Tidio]]:https://www.helpscout.com/blog/ecommerce-live-chat/}} : A budget-friendly, all-in-one platform combining live chat, AI chatbots (Lyro), and marketing automation—perfect for small to mid-sized ecommerce stores[1][2][4]. Deeply integrates with Shopify and WooCommerce, offers a free plan, and paid plans start at $24.17/month[2][5]. Features include visitor tracking, intent recognition, and automated workflows for discounts and cross-selling[5]. {{[[HelpCrunch]]:https://www.helpscout.com/blog/ecommerce-live-chat/}} : Excels in design customization with over 20 widget options and custom CSS, ensuring brand consistency[1]. Integrates with Shopify and WordPress, and supports both website and Facebook Messenger chats[1]. {{[[Intercom]]:https://www.eesel.ai/blog/live-chat-software-for-website}} : An all-in-one conversational platform with AI-powered automation (Fin), CRM integration, and support for marketing, sales, and support—suited for growing ecommerce businesses[2][4]. Starts at $39/seat/month[2]. {{[[Zendesk]]:https://www.eesel.ai/blog/live-chat-software-for-website}} : Best for large teams needing a full help desk suite, with deep CRM integration, smart automation, and detailed analytics[2][4]. Pricing starts at $19/agent/month (Suite Team)[2]. {{[[HubSpot]]:https://www.wpbeginner.com/showcase/7-best-live-chat-support-software-for-your-wordpress-site/}} : Combines live chat with a full CRM, ideal for businesses already using HubSpot’s marketing and sales tools[3][4]. Starts at $15/seat/month for the full CRM[3]. {{[[Tawk.to]]:https://www.eesel.ai/blog/live-chat-software-for-website}} : A completely free option with no chat or agent limits, great for startups and very small ecommerce sites[2][4]. Integrates with WordPress, Wix, and Squarespace[2]. {{[[Chaport]]:https://www.helpscout.com/blog/ecommerce-live-chat/}} : Offers a free plan for one user with unlimited chats and a WordPress plugin, making it a good fit for small, close-knit teams[1][3]. {{[[Olark]]:https://www.wpbeginner.com/showcase/7-best-live-chat-support-software-for-your-wordpress-site/}} : Provides advanced features like screen-sharing and Zoom integration, starting at $29/seat/month[3]. {{[[Freshchat]]:https://www.wpbeginner.com/showcase/7-best-live-chat-support-software-for-your-wordpress-site/}} : Features AI chatbots and a streamlined workspace, starting at $19/agent/month[3]. {{[[Smartsupp]]:https://www.wpbeginner.com/showcase/7-best-live-chat-support-software-for-your-wordpress-site/}} : Focuses on user behavior monitoring and analytics, with plans starting at $14/agent/month and a free version available[3]. {{[[Nextiva]]:https://www.crazyegg.com/blog/live-chat-software-solutions/}} : Combines customer-facing live chat with internal team communication tools, suitable for businesses wanting an all-in-one communication suite[6]. ## Comparison Table | Brand | Best For | Key Features | Starting Price | Free Plan | Top Integrations | |---------------|-----------------------------------|-----------------------------------------------|-----------------------|-----------|---------------------------| | LiveChat | Sales tracking & conversions | Product cards, chatbots, workflows | $20/agent/month | ❌ | Shopify, HubSpot, Zapier | | Tidio | Budget-friendly all-in-one | Live chat, AI chatbot, marketing automation | $24.17/month | ✅ | Shopify, WooCommerce | | HelpCrunch | Design customization | Custom CSS, multi-channel support | Custom | ✅ (trial) | Shopify, WordPress | | Intercom | All-in-one conversational platform| AI automation, CRM, marketing tools | $39/seat/month | ❌ | Salesforce, Marketo | | Zendesk | Large teams & help desk | CRM, automation, analytics | $19/agent/month | ❌ | Zendesk CRM | | HubSpot | CRM integration | Live chat, marketing, sales tools | $15/seat/month | ✅ | HubSpot ecosystem | | Tawk.to | Startups & zero budget | Unlimited chats, basic automation | Free | ✅ | WordPress, Wix | | Chaport | Small teams | Unlimited chats (1 user), WordPress plugin | Free (1 user) | ✅ | WordPress | | Olark | Advanced features | Screen-sharing, Zoom integration | $29/seat/month | ❌ | HubSpot, Salesforce | | Freshchat | AI chatbots | Streamlined workspace, automation | $19/

Top live chat software for ecommerce: 1. {{[[Intercom]]:https://www.intercom.com}} : Robust customer messaging platform with advanced targeting and personalization features. 2. {{[[Zendesk Chat]]:https://www.zendesk.com/chat}} : Powerful live chat solution with seamless integration across multiple support channels. 3. {{[[LiveChat]]:https://www.livechat.com}} : User-friendly software with strong customization options and comprehensive analytics. 4. {{[[Drift]]:https://www.drift.com}} : AI-powered conversational marketing platform specifically designed for B2B and ecommerce sales. 5. {{[[Olark]]:https://www.olark.com}} : Lightweight and easy-to-implement live chat tool with affordable pricing. 6. {{[[Tidio]]:https://www.tidio.com}} : Cost-effective solution with chatbot capabilities and multi-channel support. 7. {{[[Crisp]]:https://crisp.chat}} : Modern live chat platform with integrated CRM and communication features. Key selection criteria include ease of use, integration capabilities, pricing, customization options, and AI/automation features. Businesses should evaluate their specific needs when choosing a live chat solution.

For e-commerce, top live chat software solutions enhance customer service, boost sales, and reduce cart abandonment. Here are some leading options: {{[[LiveChat]]:https://www.livechat.com}} : This

Here are some of the best chatbot platforms for customer service: 1. {{[[Zendesk]]:https://www.zendesk.com}} : Zendesk offers a robust customer service platform with integrated chatbots that help automate responses and improve customer engagement. 2. {{[[Intercom]]:https://www.intercom.com}} : Intercom provides a powerful messaging platform that includes chatbots designed for personalized customer interactions and support. 3. {{[[Drift]]:https://www.drift.com}} : Drift specializes in conversational marketing and sales chatbots, enabling businesses to engage customers in real-time and streamline support. 4. {{[[LivePerson]]:https://www.liveperson.com}} : LivePerson's AI-powered chatbots help brands connect with customers through messaging and voice, enhancing customer service efficiency. 5. {{[[Tidio]]:https://www.tidio.com}} : Tidio combines live chat and chatbot functionalities, allowing businesses to automate responses and improve customer service on their websites. 6. {{[[Chatfuel]]:https://chatfuel.com}} : Chatfuel is a user-friendly platform for building chatbots on Facebook Messenger, suitable for customer service automation. 7. {{[[ManyChat]]:https://www.manychat.com}} : ManyChat focuses on Facebook Messenger and SMS marketing, providing tools for businesses to create engaging chatbots for customer support. 8. {{[[Freshdesk]]:https://freshdesk.com}} : Freshdesk offers a comprehensive customer support platform that includes chatbot capabilities for automating responses and ticket management. 9. {{[[HubSpot]]:https://www.hubspot.com}} : HubSpot's Service Hub includes chatbots that can help with customer inquiries and support, integrated with their CRM tools. 10. {{[[IBM Watson Assistant]]:https://www.ibm.com/cloud/watson-assistant}} : IBM Watson Assistant uses AI to create intelligent chatbots that can handle complex customer service requests across various channels. These platforms provide a range of features tailored to enhance customer service through automation and improved communication.

## Top Chatbot Platforms for Customer Service (2025) Here’s a concise, expert overview of the leading chatbot platforms for customer service, highlighting their strengths, integrations, and typical use cases. Each brand is tagged as requested, with source links for further details. --- ### {{[[ProProfs Chat]]:https://www.proprofschat.com/blog/best-customer-service-chatbots/}} : Delivers 24/7 AI-powered customer support with strong customization, real-time visitor tracking, and seamless integration with help desk and knowledge base systems. It’s praised for reducing ticket volume and improving customer satisfaction, with pricing starting at $17.87/month and a free plan available[1]. ### {{[[Chatfuel]]:https://www.proprofschat.com/blog/best-customer-service-chatbots/}} : Excels at building chatbots for social media platforms like Facebook Messenger, making it ideal for e-commerce businesses seeking to automate common inquiries directly where their customers are active[1]. ### {{[[Ada]]:https://www.proprofschat.com/blog/best-customer-service-chatbots/}} : {{[[Ada]]:https://www.eesel.ai/blog/best-chatbots}} : A multilingual, enterprise-grade platform offering deep customization and automation at scale. It integrates with major help desks (Zendesk, Salesforce, ServiceNow) and is suited for large organizations needing sophisticated, tailored solutions. Pricing is custom/quote-based[1][2]. ### {{[[Intercom]]:https://www.eesel.ai/blog/best-chatbots}} : {{[[Intercom]]:https://chatimize.com/best-chatbot-platforms/}} : {{[[Intercom]]:https://azumo.com/guides/best-ai-chatbots-for-customer-service}} : Unifies customer engagement across chat, email, and social media. Its AI handles high volumes of queries automatically, offers personalized support, and supports advanced segmentation and proactive messaging. Integrates with Salesforce, HubSpot, and Stripe. Pricing is per-seat and per-resolution[2][4][5]. ### {{[[Zowie]]:https://www.eesel.ai/blog/best-chatbots}} : Focused on e-commerce, Zowie specializes in ticket deflection for Shopify, Magento, and Gorgias users, helping reduce support workload with custom, quote-based pricing[2]. ### {{[[Freshchat (Freddy AI)]]:https://www.eesel.ai/blog/best-chatbots}} : {{[[Freshchat]]:https://chatimize.com/best-chatbot-platforms/}} : Best for teams already using Freshworks products, offering affordable, scalable live chat and basic chatbot features. It supports 7 messaging channels (including WhatsApp and Instagram) and over 400 integrations. Pricing starts at $15/agent/month, with a free plan for up to 10 agents[2][4]. ### {{[[Tidio]]:https://www.eesel.ai/blog/best-chatbots}} : {{[[Tidio]]:https://chatimize.com/best-chatbot-platforms/}} : A simple, budget-friendly option for small businesses, with free and paid plans, and integrations for Shopify, WordPress, and Wix[2][4]. ### {{[[Zendesk AI]]:https://www.eesel.ai/blog/best-chatbots}} : Deeply integrated with the Zendesk Suite, this add-on is ideal for teams fully committed to Zendesk, enhancing existing support workflows with AI automation[2]. ### {{[[Breeze (by HubSpot)]]:https://technologyadvice.com/blog/voip/best-ai-chatbot/}} : Tailored for HubSpot users, Breeze offers CRM-native AI tools for personalized support, workflow automation, and content generation within the HubSpot ecosystem[3]. ### {{[[ManyChat]]:https://chatimize.com/best-chatbot-platforms/}} : Popular for marketing and sales automation on Facebook Messenger, Instagram, and WhatsApp, with a visual builder for non-technical users[4]. ### {{[[Chatbase]]:https://chatimize.com/best-chatbot-platforms/}} : {{[[Botpress]]:https://chatimize.com/best-chatbot-platforms/}} : {{[[Voiceflow]]:https://chatimize.com/best-chatbot-platforms/}} : These platforms are noted for their flexibility and developer-friendly environments, suitable for businesses needing custom, advanced chatbot solutions[4]. ### {{[[CharliBot]]:https://azumo.com/guides/best-ai-chatbots-for-customer-service}} : Offers custom AI solutions for customer service, with pricing available upon request. It’s highlighted for enterprises needing bespoke automation[5]. ### {{[[Boost.AI]]:https://azumo.com/guides/best-ai-chatbots-for-customer-service}} : {{[[Netomi]]:https://azumo.com/guides/best-ai-chatbots-for-customer-service}} : Both are enterprise-focused, offering advanced AI, natural language understanding, and deep integration capabilities for large-scale customer service operations[5]. --- ## Quick Comparison Table | Platform | Best For | Key Integrations | Pricing Model | |-------------------------|-----------------------------------|-----------------------------------|----------------------------| | {{[[ProProfs Chat]]}} | 24/7 support, customization | Help Desk, Knowledge Base | From $17.87/month (Free) | | {{[[Chatfuel]]}} | Social media (e.g., Messenger) | Facebook, Instagram | Free & Paid | | {{[[Ada]]}} | Enterprise, multilingual | Zendesk, Salesforce, ServiceNow | Custom |

Here are the best chatbot platforms for customer service: 1. {{[[Intercom]]:https://www.intercom.com}} : Offers advanced conversational customer support with robust integration capabilities. 2. {{[[Zendesk]]:https://www.zendesk.com}} : Provides AI-powered chatbots with comprehensive customer engagement tools. 3. {{[[LiveChat]]:https://www.livechat.com}} : Delivers user-friendly chatbot solutions with strong customization options. 4. {{[[MobileMonkey]]:https://mobilemonkey.com}} : Specializes in multi-channel chatbots for websites and social media platforms. 5. {{[[Drift]]:https://www.drift.com}} : Focuses on conversational marketing and sales chatbot experiences. 6. {{[[IBM Watson]]:https://www.ibm.com/watson}} : Offers enterprise-grade AI chatbot solutions with advanced natural language processing. 7. {{[[Chatfuel]]:https://chatfuel.com}} : Provides easy-to-use chatbot creation for Facebook and web platforms. 8. {{[[Freshworks]]:https://www.freshworks.com}} : Delivers AI-powered customer service chatbots with intelligent routing. Each platform offers unique features, so selection depends on specific business needs, budget, and integration requirements.