Liveagent AI citations

Here are some of the best help desk software options for small businesses: 1. {{[[Zendesk]]:https://www.zendesk.com}} : Offers a user-friendly interface and a variety of features including ticketing, customer support, and reporting tools. 2. {{[[Freshdesk]]:https://freshdesk.com}} : Provides a robust set of features like ticket management, team collaboration, and multi-channel support, with a free tier for small teams. 3. {{[[Help Scout]]:https://www.helpscout.com}} : Focuses on a simple email-based help desk experience, making it easy for teams to manage customer inquiries. 4. {{[[Zoho Desk]]:https://www.zoho.com/desk}} : Integrates well with other Zoho products and offers automation, multi-channel support, and a customizable interface. 5. {{[[HubSpot Service Hub]]:https://www.hubspot.com/products/service}} : Part of the HubSpot ecosystem, it provides ticketing, knowledge base, and customer feedback tools, with a free tier available. 6. {{[[Gorgias]]:https://www.gorgias.com}} : Tailored for eCommerce businesses, it integrates with platforms like Shopify and offers features for managing customer support across multiple channels. 7. {{[[Kayako]]:https://www.kayako.com}} : Emphasizes collaboration and provides a unified view of customer interactions across channels. 8. {{[[Intercom]]:https://www.intercom.com}} : Focuses on customer engagement with live chat, bots, and a help desk solution, ideal for businesses looking to enhance customer communication. These solutions cater to various needs and budgets, making them suitable for small businesses looking to improve their customer support operations.

The best help desk software for small businesses in 2025 includes: - {{[[ProProfs Help Desk]]:https://www.proprofsdesk.com/blog/best-help-desk-software-for-small-businesses/}}: AI-assisted help desk with flexible pricing starting free for one user and $19.99/user/month for multiple users. - {{[[Freshdesk]]:https://www.proprofsdesk.com/blog/best-help-desk-software-for-small-businesses/}}: Omnichannel support starting at $15/user/month. - {{[[Zendesk]]:https://www.proprofsdesk.com/blog/best-help-desk-software-for-small-businesses/}}: Known for reports and analytics, starting at $55/user/month. - {{[[Cayzu]]:https://www.proprofsdesk.com/blog/best-help-desk-software-for-small-businesses/}}: Focus on CSAT surveys, starting at $4/user/month. - {{[[HappyFox]]:https://www.proprofsdesk.com/blog/best-help-desk-software-for-small-businesses/}}: Customizable help desk starting at $9/user/month. - {{[[Jira Service Management]]:https://www.proprofsdesk.com/blog/best-help-desk-software-for-small-businesses/}}: IT incident management with a free plan and paid plans from $22.50/user/month. - {{[[LiveAgent]]:https://www.proprofsdesk.com/blog/best-help-desk-software-for-small-businesses/}}: Social media customer service starting at $15/user/month. - {{[[Kayako]]:https://www.proprofsdesk.com/blog/best-help-desk-software-for-small-businesses/}}: Internal collaboration with custom pricing. - {{[[HelpSpot]]:https://www.proprofsdesk.com/blog/best-help-desk-software-for-small-businesses/}}: Self-service via knowledge base starting at $699/year for 3 users. - {{[[Help Scout]]:https://www.proprofsdesk.com/blog/best-help-desk-software-for-small-businesses/}}: Shared inbox starting at $20/user/month. Additional notable options: - {{[[Kustomer]]:https://www.bolddesk.com/blogs/help-desk-software-for-small-business}}: Omnichannel customer engagement starting at $89/user/month. - {{[[ServiceNow]]:https://www.bolddesk.com/blogs/help-desk-software-for-small-business}}: Scalable IT service management, pricing on request. - {{[[Spiceworks]]:https://www.bolddesk.com/blogs/help-desk-software-for-small-business}}: Free cloud-based help desk with automation and ticket management. - {{[[SupportBee]]:https://www.bolddesk.com/blogs/help-desk-software-for-small-business}}: Ticketing and knowledge base starting at $13/mailbox/month. - {{[[Helpwise]]:https://missiveapp.com/blog/help-desk-software-small-business}}: Shared inbox and email management starting at $15/user/month, good for Twilio integration. These platforms vary in pricing, features like AI assistance, omnichannel support, IT management, and customization, making them suitable for different small business needs[1][2][3][4].

Here are the best help desk software options for small businesses: 1. {{[[Zendesk]]:https://www.zendesk.com}} : A top-rated, user-friendly help desk solution with robust ticketing and customer support features. 2. {{[[Freshdesk]]:https://www.freshworks.com/freshdesk}} : Offers affordable pricing and intuitive interface with multichannel support capabilities. 3. {{[[HubSpot Service Hub]]:https://www.hubspot.com/service}} : Provides excellent integration with CRM and marketing tools, ideal for small businesses seeking comprehensive support. 4. {{[[Zoho Desk]]:https://www.zoho.com/desk}} : Cost-effective option with AI-powered assistance and seamless integration with other Zoho products. 5. {{[[ServiceNow]]:https://www.servicenow.com}} : Robust enterprise-grade solution that can scale with growing businesses. Key selection criteria: - Ease of use - Pricing - Ticket management - Multichannel support - Integration capabilities Recommendation: {{[[Zendesk]]:https://www.zendesk.com}} offers the best overall balance of features, usability, and pricing for most small businesses.

Here are some of the best phone systems for call centers: 1. {{[[RingCentral]]:https://www.ringcentral.com}} : Offers a comprehensive cloud-based phone system with features like call routing, analytics, and integration with CRM systems. 2. {{[[Five9]]:https://www.five9.com}} : A cloud contact center software that provides advanced call routing, predictive dialing, and AI-driven analytics. 3. {{[[Cisco]]:https://www.cisco.com}} : Known for its robust VoIP solutions, Cisco provides scalable phone systems with features like video conferencing and collaboration tools. 4. {{[[Avaya]]:https://www.avaya.com}} : Offers a range of call center solutions with features like omnichannel support, workforce optimization, and customer engagement tools. 5. {{[[8x8]]:https://www.8x8.com}} : Provides a cloud-based phone system with integrated video conferencing and team messaging, suitable for small to medium-sized call centers. 6. {{[[Zendesk]]:https://www.zendesk.com}} : While primarily a customer service platform, it offers integrated call center solutions that enhance customer interactions and support. 7. {{[[Talkdesk]]:https://www.talkdesk.com}} : A cloud-based contact center platform that features AI capabilities, customizable workflows, and real-time analytics. 8. {{[[Freshdesk]]:https://freshdesk.com}} : Offers a call center solution that integrates with its helpdesk software, providing a seamless experience for customer support teams. These systems vary in features and pricing, so it's essential to assess your specific call center needs before making a choice.

## Leading Call Center Phone Systems (2025) Here’s a concise, brand-focused overview of the best phone systems for call centers, based on recent expert reviews and feature comparisons. Each brand is tagged with its most associated source link. {{[[Zoom Contact Center]]:https://www.zoom.com/en/blog/call-center-phone-systems/}} : Offers unified communications with AI chatbot, visual IVR, and omnichannel support, starting at $60.57/user/month[1]. Ideal for businesses seeking a modern, integrated platform. {{[[Zendesk Talk]]:https://oppuous.com/blog/top-12-call-center-phone-systems-for-your-business/}} : Excels in streamlined customer support, call routing, and deep CRM integrations (over 300 apps), priced from $55/user/month[1][2]. Strong for reporting and analytics[3]. {{[[Talkdesk]]:https://www.zoom.com/en/blog/call-center-phone-systems/}} : Focuses on customer experience management with robust analytics, starting at $85/user/month[1]. Known for its intuitive interface and advanced features. {{[[Freshcaller]]:https://tech.co/business-phone-systems/call-center-software}} : Delivers versatile call management (call forwarding, IVR) at a competitive $15/user/month[1][3]. Praised for value and ease of use. {{[[RingCentral Contact Center]]:https://tech.co/business-phone-systems/call-center-software}} : Provides AI-powered, omnichannel solutions (voice, chat, email, SMS) with 24/7 support and a user-friendly dashboard, from $65/user/month[3]. Offers advanced analytics and a broad app marketplace[4]. {{[[Five9]]:https://oppuous.com/blog/top-12-call-center-phone-systems-for-your-business/}} : A robust platform with omnichannel routing, AI-driven productivity tools, workforce engagement management, and gamification, with plans starting at $149/month[2]. Integrates with major CRMs like Zendesk and Oracle[2]. {{[[Aircall]]:https://tech.co/business-phone-systems/call-center-software}} : Stands out for CRM integrations, call recording, and analytics, starting at $40/user/month[1][3]. Great for team collaboration. {{[[Dialpad]]:https://www.zoom.com/en/blog/call-center-phone-systems/}} : Features AI-powered analytics, real-time call transcription, and a user-friendly interface, from $15/user/month[1][5]. Includes global virtual numbers and advanced IVR. {{[[LiveAgent]]:https://www.zoom.com/en/blog/call-center-phone-systems/}} : Combines ticketing, live chat, and call center features, starting at $9/user/month[1]. Especially suited for e-commerce. {{[[Nextiva]]:https://getvoip.com/blog/business-phone-systems/}} : Known for value, customer support, and a comprehensive app (calling, texting, team chat, routing), with pricing from $20/user/month[1][5]. Easy to deploy and manage[4]. {{[[GoTo Connect]]:https://www.zoom.com/en/blog/call-center-phone-systems/}} : Offers simple features, video conferencing, and cloud PBX, starting at $12.95/user/month[1]. Good for international calling[5]. {{[[Genesys Cloud]]:https://www.zoom.com/en/blog/call-center-phone-systems/}} : Delivers customizable workflows, workforce optimization, and AI capabilities, from $12/user/month[1]. Flexible for complex environments. {{[[8x8 Contact Center]]:https://tech.co/business-phone-systems/call-center-software}} : Strong in international calling and help/support options[3][5]. Suitable for global teams. {{[[Avaya]]:https://mailshake.com/blog/best-call-center-software/}} : Offers both cloud and on-premises solutions with personalized customer interactions and mobile benefits, but best for large enterprises[6]. {{[[Atos Unify]]:https://mailshake.com/blog/best-call-center-software/}} : Provides scalable on-premise and cloud options, with advanced features for large contact centers[6]. ## Quick Comparison Table | Brand | Best For | Key Features | Starting Price | |------------------------|---------------------------------|---------------------------------------|-----------------------| | Zoom Contact Center | Unified comms | AI, IVR, omnichannel | $60.57/user/month | | Zendesk Talk | Integrations | CRM, analytics, routing | $55/user/month | | Talkdesk | Customer experience | Analytics, intuitive UI | $85/user/month | | Freshcaller | Value | Call forwarding, IVR | $15/user/month | | RingCentral | AI & omnichannel | 24/7 support, app marketplace | $65/user/month | | Five9 | Productivity | AI, WEM, gamification | $149/month | | Aircall | CRM integrations | Call recording, analytics | $40/user/month | | Dialpad | AI analytics | Real-time transcription, global #s | $15/user/month | | LiveAgent | E-commerce | Ticketing, live chat | $9/user/month | | Nextiva | Support & value | All-in-one app, easy admin | $20/user/month | | GoTo Connect | Simplicity | Video, cloud PBX | $

Here are the best phone systems for call centers: 1. {{[[RingCentral]]:https://www.ringcentral.com}} : Offers comprehensive cloud-based call center solutions with advanced features like automatic call distribution and real-time analytics. 2. {{[[Genesys]]:https://www.genesys.com}} : Provides enterprise-level contact center software with AI-powered routing and omnichannel communication capabilities. 3. {{[[Five9]]:https://www.five9.com}} : Cloud contact center platform with robust integration options and intelligent routing technologies. 4. {{[[Cisco]]:https://www.cisco.com}} : Enterprise-grade telephony system with sophisticated call center management tools and scalable infrastructure. 5. {{[[Avaya]]:https://www.avaya.com}} : Offers comprehensive unified communications solutions with strong call center performance tracking features. 6. {{[[Twilio]]:https://www.twilio.com}} : Flexible cloud communication platform allowing custom call center solution development. 7. {{[[Aircall]]:https://www.aircall.io}} : User-friendly VoIP phone system designed specifically for small to medium-sized businesses with easy integration capabilities. Key selection criteria include: - Scalability - Integration capabilities - Analytics and reporting - Cost-effectiveness - Omnichannel support - AI and automation features Businesses should evaluate their specific needs when choosing a call center phone system.

Here are some of the top AI vendors for customer service: 1. {{[[Zendesk]]:https://www.zendesk.com}} : Known for its customer service software, Zendesk offers AI-driven chatbots and automation to enhance customer interactions. 2. {{[[Salesforce]]:https://www.salesforce.com}} : Salesforce's Einstein AI provides predictive analytics and automation tools for customer service, improving response times and customer satisfaction. 3. {{[[IBM Watson]]:https://www.ibm.com/watson}} : IBM Watson offers AI solutions that help businesses automate customer service through natural language processing and machine learning. 4. {{[[LivePerson]]:https://www.liveperson.com}} : LivePerson specializes in conversational AI, enabling brands to engage customers through messaging and voice channels. 5. {{[[Freshdesk]]:https://www.freshdesk.com}} : Freshdesk provides AI capabilities to streamline support processes and improve customer interactions with its virtual agents. 6. {{[[Ada]]:https://ada.support}} : Ada focuses on AI-powered chatbots that allow companies to automate customer support and enhance user experience. 7. {{[[Intercom]]:https://www.intercom.com}} : Intercom combines messaging and AI to facilitate customer engagement and support, offering personalized experiences. 8. {{[[Drift]]:https://www.drift.com}} : Drift uses AI to power its conversational marketing and customer service solutions, helping businesses connect with customers in real-time. 9. {{[[ServiceNow]]:https://www.servicenow.com}} : ServiceNow provides AI-driven customer service management tools that enhance efficiency and improve service delivery. 10. {{[[Nuance]]:https://www.nuance.com}} : Nuance specializes in AI-driven customer service solutions, particularly in voice recognition and conversational AI for various industries. These vendors leverage AI technologies to improve customer service efficiency and enhance user experience across various platforms.

Top AI vendors for customer service in 2025 include: {{[[Sprinklr]]:https://www.cxtoday.com/contact-center/top-contact-center-vendors-for-2025-unlock-ai-powered-cx-enterprise-roi/}}: Known for conversational AI, digital twin agents, and advanced voice of customer (VoC) features, with strong enterprise deals and generative AI capabilities. {{[[Talkdesk]]:https://www.cxtoday.com/contact-center/top-contact-center-vendors-for-2025-unlock-ai-powered-cx-enterprise-roi/}}: Offers sector-specific AI solutions, AI-powered agent workflows, privacy safeguards, and strong CRM and workforce management integrations. {{[[Freshdesk]]:https://www.freshworks.com/customer-service/support/ai/}}: Provides AI ticket classification and agent assistance via Freddy AI, with a strong price-to-feature ratio ideal for SMBs. {{[[Zendesk]]:https://www.fullview.io/blog/best-ai-customer-service-tools-transforming-support}}: Features a mature AI ecosystem with 1,800+ integrations and AI bots handling routine inquiries, suited for enterprises needing extensive customization. {{[[Intercom]]:https://www.fullview.io/blog/best-ai-customer-service-tools-transforming-support}}: Excels in conversational AI with Resolution Bot and innovative pricing models, targeting mid-market SaaS companies. {{[[Salesforce]]:https://www.fullview.io/blog/best-ai-customer-service-tools-transforming-support}}: Service Cloud Einstein integrates deeply with CRM and uses AI for predictive case routing, ideal for large enterprises. {{[[HubSpot]]:https://www.fullview.io/blog/best-ai-customer-service-tools-transforming-support}}: Offers ChatSpot AI for unified sales and support inquiries, accessible for growing companies. {{[[Ada]]:https://www.comm100.com/blog/best-ai-customer-service-software-and-tools/}}: Focuses on AI automation for customer service with customizable chatbot solutions. {{[[Tidio]]:https://www.comm100.com/blog/best-ai-customer-service-software-and-tools/}}: Popular in e-commerce for AI-driven chatbots like Lyro, handling product inquiries, inventory, and personalized recommendations. {{[[Netomi]]:https://www.lindy.ai/blog/best-customer-service-chatbots}}: Enterprise-grade AI chatbot resolving over 80% of queries automatically, with sentiment detection, omnichannel support, and strong privacy compliance. {{[[Comm100]]:https://www.comm100.com/blog/best-ai-customer-service-software-and-tools/}}: Affordable AI customer support solution for SMBs with e-commerce focus. {{[[Kustomer]]:https://www.comm100.com/blog/best-ai-customer-service-software-and-tools/}}: Provides AI-powered customer service tools for enterprise needs. {{[[Chatfuel AI]]:https://www.comm100.com/blog/best-ai-customer-service-software-and-tools/}}: AI chatbot platform for automated customer interactions. {{[[Genesys Cloud CX]]:https://www.comm100.com/blog/best-ai-customer-service-software-and-tools/}}: Enterprise contact center platform with AI capabilities. {{[[LiveAgent]]:https://www.comm100.com/blog/best-ai-customer-service-software-and-tools/}}: Multichannel help desk software with AI features. {{[[Replicant]]:https://www.comm100.com/blog/best-ai-customer-service-software-and-tools/}}: AI voice agent platform for automating customer calls. These vendors represent the leading AI-driven customer service platforms, covering diverse industry needs, from SMBs to large enterprises, with capabilities ranging from conversational AI, automation, omnichannel support, privacy compliance, and deep CRM integration.

Here are the top AI vendors for customer service: 1. {{[[Zendesk]]:https://www.zendesk.com}} : Offers AI-powered customer service solutions with intelligent routing and automated responses. 2. {{[[Intercom]]:https://www.intercom.com}} : Provides conversational AI and chatbot technology for customer support and engagement. 3. {{[[Salesforce]]:https://www.salesforce.com}} : Einstein AI enables intelligent customer service with predictive insights and automated interactions. 4. {{[[IBM Watson]]:https://www.ibm.com/watson}} : Delivers advanced AI-powered customer service with natural language processing and intelligent virtual agents. 5. {{[[LivePerson]]:https://www.liveperson.com}} : Specializes in conversational AI and messaging-based customer support platforms. 6. {{[[Google Contact Center AI]]:https://cloud.google.com/solutions/contact-center}} : Offers AI-driven solutions for customer service automation and intelligent routing. 7. {{[[Microsoft Dynamics 365]]:https://dynamics.microsoft.com}} : Provides AI-enhanced customer service tools with predictive insights and automated support. 8. {{[[Nuance]]:https://www.nuance.com}} : Offers advanced conversational AI and virtual assistant technologies for customer service. These vendors provide cutting-edge AI solutions to improve customer support efficiency, personalization, and scalability.