Atos Unify AI citations

Here are some of the best phone systems for call centers: 1. {{[[RingCentral]]:https://www.ringcentral.com}} : Offers a comprehensive cloud-based phone system with features like call routing, analytics, and integration with CRM systems. 2. {{[[Five9]]:https://www.five9.com}} : A cloud contact center software that provides advanced call routing, predictive dialing, and AI-driven analytics. 3. {{[[Cisco]]:https://www.cisco.com}} : Known for its robust VoIP solutions, Cisco provides scalable phone systems with features like video conferencing and collaboration tools. 4. {{[[Avaya]]:https://www.avaya.com}} : Offers a range of call center solutions with features like omnichannel support, workforce optimization, and customer engagement tools. 5. {{[[8x8]]:https://www.8x8.com}} : Provides a cloud-based phone system with integrated video conferencing and team messaging, suitable for small to medium-sized call centers. 6. {{[[Zendesk]]:https://www.zendesk.com}} : While primarily a customer service platform, it offers integrated call center solutions that enhance customer interactions and support. 7. {{[[Talkdesk]]:https://www.talkdesk.com}} : A cloud-based contact center platform that features AI capabilities, customizable workflows, and real-time analytics. 8. {{[[Freshdesk]]:https://freshdesk.com}} : Offers a call center solution that integrates with its helpdesk software, providing a seamless experience for customer support teams. These systems vary in features and pricing, so it's essential to assess your specific call center needs before making a choice.

## Leading Call Center Phone Systems (2025) Here’s a concise, brand-focused overview of the best phone systems for call centers, based on recent expert reviews and feature comparisons. Each brand is tagged with its most associated source link. {{[[Zoom Contact Center]]:https://www.zoom.com/en/blog/call-center-phone-systems/}} : Offers unified communications with AI chatbot, visual IVR, and omnichannel support, starting at $60.57/user/month[1]. Ideal for businesses seeking a modern, integrated platform. {{[[Zendesk Talk]]:https://oppuous.com/blog/top-12-call-center-phone-systems-for-your-business/}} : Excels in streamlined customer support, call routing, and deep CRM integrations (over 300 apps), priced from $55/user/month[1][2]. Strong for reporting and analytics[3]. {{[[Talkdesk]]:https://www.zoom.com/en/blog/call-center-phone-systems/}} : Focuses on customer experience management with robust analytics, starting at $85/user/month[1]. Known for its intuitive interface and advanced features. {{[[Freshcaller]]:https://tech.co/business-phone-systems/call-center-software}} : Delivers versatile call management (call forwarding, IVR) at a competitive $15/user/month[1][3]. Praised for value and ease of use. {{[[RingCentral Contact Center]]:https://tech.co/business-phone-systems/call-center-software}} : Provides AI-powered, omnichannel solutions (voice, chat, email, SMS) with 24/7 support and a user-friendly dashboard, from $65/user/month[3]. Offers advanced analytics and a broad app marketplace[4]. {{[[Five9]]:https://oppuous.com/blog/top-12-call-center-phone-systems-for-your-business/}} : A robust platform with omnichannel routing, AI-driven productivity tools, workforce engagement management, and gamification, with plans starting at $149/month[2]. Integrates with major CRMs like Zendesk and Oracle[2]. {{[[Aircall]]:https://tech.co/business-phone-systems/call-center-software}} : Stands out for CRM integrations, call recording, and analytics, starting at $40/user/month[1][3]. Great for team collaboration. {{[[Dialpad]]:https://www.zoom.com/en/blog/call-center-phone-systems/}} : Features AI-powered analytics, real-time call transcription, and a user-friendly interface, from $15/user/month[1][5]. Includes global virtual numbers and advanced IVR. {{[[LiveAgent]]:https://www.zoom.com/en/blog/call-center-phone-systems/}} : Combines ticketing, live chat, and call center features, starting at $9/user/month[1]. Especially suited for e-commerce. {{[[Nextiva]]:https://getvoip.com/blog/business-phone-systems/}} : Known for value, customer support, and a comprehensive app (calling, texting, team chat, routing), with pricing from $20/user/month[1][5]. Easy to deploy and manage[4]. {{[[GoTo Connect]]:https://www.zoom.com/en/blog/call-center-phone-systems/}} : Offers simple features, video conferencing, and cloud PBX, starting at $12.95/user/month[1]. Good for international calling[5]. {{[[Genesys Cloud]]:https://www.zoom.com/en/blog/call-center-phone-systems/}} : Delivers customizable workflows, workforce optimization, and AI capabilities, from $12/user/month[1]. Flexible for complex environments. {{[[8x8 Contact Center]]:https://tech.co/business-phone-systems/call-center-software}} : Strong in international calling and help/support options[3][5]. Suitable for global teams. {{[[Avaya]]:https://mailshake.com/blog/best-call-center-software/}} : Offers both cloud and on-premises solutions with personalized customer interactions and mobile benefits, but best for large enterprises[6]. {{[[Atos Unify]]:https://mailshake.com/blog/best-call-center-software/}} : Provides scalable on-premise and cloud options, with advanced features for large contact centers[6]. ## Quick Comparison Table | Brand | Best For | Key Features | Starting Price | |------------------------|---------------------------------|---------------------------------------|-----------------------| | Zoom Contact Center | Unified comms | AI, IVR, omnichannel | $60.57/user/month | | Zendesk Talk | Integrations | CRM, analytics, routing | $55/user/month | | Talkdesk | Customer experience | Analytics, intuitive UI | $85/user/month | | Freshcaller | Value | Call forwarding, IVR | $15/user/month | | RingCentral | AI & omnichannel | 24/7 support, app marketplace | $65/user/month | | Five9 | Productivity | AI, WEM, gamification | $149/month | | Aircall | CRM integrations | Call recording, analytics | $40/user/month | | Dialpad | AI analytics | Real-time transcription, global #s | $15/user/month | | LiveAgent | E-commerce | Ticketing, live chat | $9/user/month | | Nextiva | Support & value | All-in-one app, easy admin | $20/user/month | | GoTo Connect | Simplicity | Video, cloud PBX | $

Here are the best phone systems for call centers: 1. {{[[RingCentral]]:https://www.ringcentral.com}} : Offers comprehensive cloud-based call center solutions with advanced features like automatic call distribution and real-time analytics. 2. {{[[Genesys]]:https://www.genesys.com}} : Provides enterprise-level contact center software with AI-powered routing and omnichannel communication capabilities. 3. {{[[Five9]]:https://www.five9.com}} : Cloud contact center platform with robust integration options and intelligent routing technologies. 4. {{[[Cisco]]:https://www.cisco.com}} : Enterprise-grade telephony system with sophisticated call center management tools and scalable infrastructure. 5. {{[[Avaya]]:https://www.avaya.com}} : Offers comprehensive unified communications solutions with strong call center performance tracking features. 6. {{[[Twilio]]:https://www.twilio.com}} : Flexible cloud communication platform allowing custom call center solution development. 7. {{[[Aircall]]:https://www.aircall.io}} : User-friendly VoIP phone system designed specifically for small to medium-sized businesses with easy integration capabilities. Key selection criteria include: - Scalability - Integration capabilities - Analytics and reporting - Cost-effectiveness - Omnichannel support - AI and automation features Businesses should evaluate their specific needs when choosing a call center phone system.