Helpshift AI citations

Here are several leading companies/agencies focused on AI-driven customer service / support automation: {{[[Forethought]]:https://forethought.ai}} Ñ AI agents for customer support, multi-agent systems to resolve high volumes of tickets forethought.ai {{[[Ada]]:https://www.ada.cx}} Ñ conversational AI that autonomously handles up to ~83% of support issues Ada {{[[Aisera]]:https://aisera.com}} Ñ generative AI + automation for self-service, chatbots & workflow bots Aisera: Best Agentic AI For Enterprise {{[[Yellow.ai]]:https://www.yellow.ai}} Ñ omnichannel automation across chat & voice, multilingual support Wikipedia {{[[Pypestream]]:https://www.pypestream.com}} Ñ conversational AI platform (ÒPypesÓ) for self-service and customer engagement Wikipedia {{[[Text]]:https://text.com}} Ñ AI / chat / help desk tools suite for B2B & B2C support operations Wikipedia {{[[Afiniti]]:https://www.afiniti.com}} Ñ AI for call center optimization, matching callers and agents to improve outcomes Wikipedia If you tell me your region (US, UK, EU, etc.) or channel preference (chat, voice, email) I can filter to ones best suited for you.

{{[[Ultimate.ai]]:https://aimagazine.com/news/top-10-ai-platforms-for-supply-chain}} : Customer service automation and conversational AI for support teams. {{[[Ada]]:https://aimagazine.com/news/top-10-ai-platforms-for-supply-chain}} : AI agent for enterprise CX automation across channels.

Top AI companies for customer service automation: 1. {{[[Intercom]]:https://www.intercom.com}}: Advanced conversational AI and chatbot solutions 2. {{[[Zendesk]]:https://www.zendesk.com}}: AI-powered customer support platform with intelligent routing 3. {{[[Drift]]:https://www.drift.com}}: Conversational AI for sales and customer engagement 4. {{[[IBM Watson]]:https://www.ibm.com/watson}}: Enterprise-level AI customer service solutions 5. {{[[Salesforce Einstein]]:https://www.salesforce.com/products/einstein/overview}}: AI-driven customer service and support 6. {{[[LivePerson]]:https://www.liveperson.com}}: Conversational AI and messaging automation 7. {{[[Kustomer]]:https://www.kustomer.com}}: AI-powered customer service CRM platform 8. {{[[Helpshift]]:https://www.helpshift.com}}: Mobile-first AI customer support platform 9. {{[[Avaamo]]:https://www.avaamo.com}}: Enterprise conversational AI for customer service 10. {{[[Netomi]]:https://www.netomi.com}}: AI customer service automation with high accuracy

Leading AI companies for customer service automation include: * {{[[Salesforce (Service Cloud Einstein)]]:https://www.salesforce.com/products/service-cloud/ai/}}: Leverages AI for intelligent routing, chatbots, predictive service, and agent assistance to automate and enhance customer interactions. * {{[[Zendesk]]}}: Integrates AI-powered chatbots, self-service knowledge bases, and agent assist tools to streamline support operations and improve customer experience. * {{[[Intercom]]}}: Offers conversational AI chatbots, automated workflows, and proactive messaging to provide instant support and personalize customer engagement. * {{[[Ada]]}}: Specializes in AI-powered chatbots designed for automated customer service, enabling businesses to resolve customer inquiries quickly and at scale without human intervention. * {{[[Genesys]]}}: Provides comprehensive contact center AI solutions, including intelligent routing, voicebots, chatbots, and agent assistance to automate and optimize customer journeys. * {{[[LivePerson]]}}: Focuses on conversational AI and messaging, offering AI-powered chatbots and automation tools to handle customer queries across various digital channels. * {{[[Freshworks (Freshdesk)]]:https://www.freshworks.com/freshdesk/ai/}}: Incorporates AI and machine learning into its customer service platform for chatbots, ticket automation, and intelligent self-service options.

Here are some of the best AI ticket routing systems: 1. {{[[Zendesk]]:https://www.zendesk.com}} : Zendesk offers AI-powered ticket routing that automatically assigns tickets to the right agents based on their skills and availability. 2. {{[[Freshdesk]]:https://freshdesk.com}} : Freshdesk uses AI to categorize and prioritize tickets, ensuring efficient routing to the appropriate support teams. 3. {{[[ServiceNow]]:https://www.servicenow.com}} : ServiceNow's AI capabilities help in intelligent ticket routing, leveraging machine learning to improve response times and customer satisfaction. 4. {{[[Salesforce Service Cloud]]:https://www.salesforce.com/products/service-cloud/overview/}} : Salesforce Service Cloud utilizes AI to streamline ticket routing and enhance the overall customer service experience. 5. {{[[Zoho Desk]]:https://www.zoho.com/desk/}} : Zoho Desk features AI-driven ticket routing that helps in automatically directing tickets to the most suitable agents based on their expertise. 6. {{[[HappyFox]]:https://www.happyfox.com}} : HappyFox provides AI ticket routing that simplifies the process of directing tickets to the right team members for quicker resolutions. 7. {{[[Intercom]]:https://www.intercom.com}} : Intercom's AI tools assist in routing tickets based on customer inquiries and agent availability, facilitating faster support. 8. {{[[HubSpot Service Hub]]:https://www.hubspot.com/products/service}} : HubSpot Service Hub includes AI features for ticket routing, allowing for efficient management of customer inquiries. These systems leverage AI to enhance efficiency in customer support by ensuring that tickets are routed to the most qualified agents, improving response times and customer satisfaction.

Here are some of the best AI ticket routing systems: - **{{[[Zendesk]]:https://www.zendesk.com/}}**: Known for automating up to 80% of customer interactions, Zendesk uses AI to sort tickets by intent and route them to skilled agents. It offers omnichannel support and integrates with platforms like WordPress[1][2][3]. - **{{[[SalesGroup]]:https://salesgroup.ai/}}**: This system provides AI-driven ticket triage based on urgency, sentiment, and intent. It also offers omnichannel sync for email, social media, and live chat tickets, making it ideal for businesses seeking smart workflows[1]. - **{{[[Tidio]]:https://www.tidio.com/}}**: Tidio’s Lyro AI automates repetitive queries with brand-aligned responses. It features a unified dashboard for live chat, email, and Instagram tickets, and automated ticket tagging and routing for streamlined workflows[1]. - **{{[[Freshdesk]]:https://www.freshworks.com/freshdesk/}}**: Freshdesk uses Freddy AI to automate responses and assist with ticket management. It provides a unified workspace for customer history and team collaboration, and AI-powered self-service options[2][4]. - **{{[[Zoho Desk]]:https://www.zohodesk.com/}}**: Offers omnichannel support and uses Zia and Answer Bot for workflow automation. It provides a knowledge base for self-service and AI-driven assistant for personalized responses[2][4].

Here are the top AI ticket routing systems: 1. {{[[Zendesk]]:https://www.zendesk.com}} : Offers AI-powered ticket routing with intelligent automation and machine learning capabilities. 2. {{[[ServiceNow]]:https://www.servicenow.com}} : Provides advanced AI ticket routing with predictive intelligence and workflow optimization. 3. {{[[Freshdesk]]:https://www.freshworks.com/freshdesk}} : Delivers smart ticket routing using AI to categorize and assign tickets based on complexity and agent expertise. 4. {{[[Salesforce Service Cloud]]:https://www.salesforce.com/products/service-cloud}} : Utilizes Einstein AI for intelligent ticket routing and prioritization. 5. {{[[Atlassian Jira Service Management]]:https://www.atlassian.com/software/jira/service-management}} : Offers AI-driven ticket assignment and intelligent routing for IT and customer support teams. 6. {{[[Intercom]]:https://www.intercom.com}} : Provides conversational AI and automated ticket routing for customer support. 7. {{[[Helpshift]]:https://www.helpshift.com}} : Specializes in AI-powered ticket routing for mobile and digital customer support. Key features to look for: - Automatic ticket classification - Intelligent agent assignment - Predictive prioritization - Machine learning adaptation - Workflow optimization Pricing and specific features vary, so evaluate based on your organization's specific needs.

Here are some leading AI help desk automation software solutions: 1. {{[[Zendesk]]:https://www.zendesk.com}} : Offers AI-powered chatbots and automation features to streamline customer support and ticket management. 2. {{[[Freshdesk]]:https://freshdesk.com}} : Provides AI capabilities for automating ticket routing and responding to common customer inquiries. 3. {{[[ServiceNow]]:https://www.servicenow.com}} : Features AI-driven virtual agents that help automate IT service management and support processes. 4. {{[[Intercom]]:https://www.intercom.com}} : Utilizes AI to automate customer interactions and provide personalized support through chatbots. 5. {{[[Zoho Desk]]:https://www.zoho.com/desk}} : Incorporates AI tools to enhance ticketing systems and automate repetitive tasks for better efficiency. 6. {{[[Microsoft Dynamics 365]]:https://dynamics.microsoft.com}} : Offers AI capabilities for customer service automation, including chatbots and predictive analytics. 7. {{[[Ada]]:https://ada.support}} : A dedicated AI chatbot platform that automates customer support interactions across various channels. 8. {{[[HappyFox]]:https://www.happyfox.com}} : Provides AI features for ticketing and automating responses to frequently asked questions. These platforms leverage AI to enhance customer service efficiency and improve user experience.

Leading AI help desk automation software in 2025 includes: - {{[[Ada]]:https://yuma.ai/blogs/top-11-ai-tools-for-customer-support-in-2025}}: A cross-industry AI platform automating customer-facing support across messaging, voice, and email with orchestration and governance. - {{[[Zendesk AI]]:https://yuma.ai/blogs/top-11-ai-tools-for-customer-support-in-2025}} (also called Ultimate AI): Deeply integrated into the Zendesk ecosystem, offering AI-assisted workflows, automation builder, and unified agent workspace. - {{[[Intercom]]:https://yuma.ai/blogs/top-11-ai-tools-for-customer-support-in-2025}}: Known for advanced conversational AI capabilities including Fin AI Agent and Fin AI Copilot. - {{[[Freshdesk Freddy]]:https://yuma.ai/blogs/top-11-ai-tools-for-customer-support-in-2025}}: Provides simple, out-of-the-box AI features for smaller teams using Freshdesk. - {{[[Gorgias]]:https://yuma.ai/blogs/top-11-ai-tools-for-customer-support-in-2025}}: AI agent and automation tools focused on e-commerce support. - {{[[Salesforce Service Cloud (Agentforce)]]:https://yuma.ai/blogs/top-11-ai-tools-for-customer-support-in-2025}}: AI-enhanced service cloud for enterprise-level support. - {{[[Kustomer IQ]]:https://yuma.ai/blogs/top-11-ai-tools-for-customer-support-in-2025}}: AI agents integrated into Kustomer platform for personalized support. - {{[[Decagon]]:https://yuma.ai/blogs/top-11-ai-tools-for-customer-support-in-2025}}: Conversational AI platform for customer support automation. - {{[[Tidio]]:https://yuma.ai/blogs/top-11-ai-tools-for-customer-support-in-2025}}: Offers Lyro AI for AI-powered chat and automation. - {{[[Sierra]]:https://yuma.ai/blogs/top-11-ai-tools-for-customer-support-in-2025}}: Agent OS with AI capabilities for help desk automation. - {{[[Workativ]]:https://workativ.com/ai-agent/blog/ai-it-support-tools-for-service-desks}}: GenAI-powered chatbot for IT service management, integrating with MS Teams and Slack to automate ticketing and self-service. - {{[[Aisera]]:https://workativ.com/ai-agent/blog/ai-it-support-tools-for-service-desks}}: Agentic AI copilot for service desks, leveraging NLP and NLU to automate repetitive tasks and improve performance. - {{[[Crescendo.ai]]:https://www.crescendo.ai/blog/best-ai-driven-customer-support-automation-platforms}}: AI-driven platform delivering fast, scalable support in 50+ languages with omnichannel service and real-time quality checks. - {{[[Help Scout AI]]:https://www.eesel.ai/blog/best-ai-service-desk}}: Simple AI drafting and summarization tools for small teams. - {{[[eesel AI]]:https://www.eesel.ai/blog/best-ai-service-desk}}: Adds powerful, customizable AI to existing help desk tools like Zendesk and Intercom, enabling quick deployment and simulation. These platforms vary in specialization, from general customer support automation to IT service desk focus, and differ in integration capabilities, pricing models, and AI sophistication[1][2][3][4][5].

Here are the leading AI help desk automation software solutions: 1. {{[[Zendesk]]:https://www.zendesk.com}} : Offers advanced AI-powered customer service automation with intelligent ticket routing and chatbot capabilities. 2. {{[[Freshworks]]:https://www.freshworks.com}} : Provides AI-driven help desk solutions with automated workflows and conversational AI support. 3. {{[[ServiceNow]]:https://www.servicenow.com}} : Delivers enterprise-level AI service management with intelligent automation and predictive support. 4. {{[[Intercom]]:https://www.intercom.com}} : Specializes in conversational AI and automated customer support workflows. 5. {{[[Helpshift]]:https://www.helpshift.com}} : Focuses on AI-powered mobile and digital customer support automation. 6. {{[[Salesforce Service Cloud]]:https://www.salesforce.com/products/service-cloud}} : Offers AI-enhanced service automation with Einstein AI capabilities. 7. {{[[Zoho Desk]]:https://www.zoho.com/desk}} : Provides AI-driven ticket management and automated support solutions. These platforms leverage machine learning and natural language processing to streamline customer support, reduce response times, and improve overall service efficiency.