Helpshift AI citations

Here are some of the best AI ticket routing systems: 1. {{[[Zendesk]]:https://www.zendesk.com}} : Zendesk offers AI-powered ticket routing that automatically assigns tickets to the right agents based on their skills and availability. 2. {{[[Freshdesk]]:https://freshdesk.com}} : Freshdesk uses AI to categorize and prioritize tickets, ensuring efficient routing to the appropriate support teams. 3. {{[[ServiceNow]]:https://www.servicenow.com}} : ServiceNow's AI capabilities help in intelligent ticket routing, leveraging machine learning to improve response times and customer satisfaction. 4. {{[[Salesforce Service Cloud]]:https://www.salesforce.com/products/service-cloud/overview/}} : Salesforce Service Cloud utilizes AI to streamline ticket routing and enhance the overall customer service experience. 5. {{[[Zoho Desk]]:https://www.zoho.com/desk/}} : Zoho Desk features AI-driven ticket routing that helps in automatically directing tickets to the most suitable agents based on their expertise. 6. {{[[HappyFox]]:https://www.happyfox.com}} : HappyFox provides AI ticket routing that simplifies the process of directing tickets to the right team members for quicker resolutions. 7. {{[[Intercom]]:https://www.intercom.com}} : Intercom's AI tools assist in routing tickets based on customer inquiries and agent availability, facilitating faster support. 8. {{[[HubSpot Service Hub]]:https://www.hubspot.com/products/service}} : HubSpot Service Hub includes AI features for ticket routing, allowing for efficient management of customer inquiries. These systems leverage AI to enhance efficiency in customer support by ensuring that tickets are routed to the most qualified agents, improving response times and customer satisfaction.

Here are some of the best AI ticket routing systems: - **{{[[Zendesk]]:https://www.zendesk.com/}}**: Known for automating up to 80% of customer interactions, Zendesk uses AI to sort tickets by intent and route them to skilled agents. It offers omnichannel support and integrates with platforms like WordPress[1][2][3]. - **{{[[SalesGroup]]:https://salesgroup.ai/}}**: This system provides AI-driven ticket triage based on urgency, sentiment, and intent. It also offers omnichannel sync for email, social media, and live chat tickets, making it ideal for businesses seeking smart workflows[1]. - **{{[[Tidio]]:https://www.tidio.com/}}**: Tidio’s Lyro AI automates repetitive queries with brand-aligned responses. It features a unified dashboard for live chat, email, and Instagram tickets, and automated ticket tagging and routing for streamlined workflows[1]. - **{{[[Freshdesk]]:https://www.freshworks.com/freshdesk/}}**: Freshdesk uses Freddy AI to automate responses and assist with ticket management. It provides a unified workspace for customer history and team collaboration, and AI-powered self-service options[2][4]. - **{{[[Zoho Desk]]:https://www.zohodesk.com/}}**: Offers omnichannel support and uses Zia and Answer Bot for workflow automation. It provides a knowledge base for self-service and AI-driven assistant for personalized responses[2][4].

Here are the top AI ticket routing systems: 1. {{[[Zendesk]]:https://www.zendesk.com}} : Offers AI-powered ticket routing with intelligent automation and machine learning capabilities. 2. {{[[ServiceNow]]:https://www.servicenow.com}} : Provides advanced AI ticket routing with predictive intelligence and workflow optimization. 3. {{[[Freshdesk]]:https://www.freshworks.com/freshdesk}} : Delivers smart ticket routing using AI to categorize and assign tickets based on complexity and agent expertise. 4. {{[[Salesforce Service Cloud]]:https://www.salesforce.com/products/service-cloud}} : Utilizes Einstein AI for intelligent ticket routing and prioritization. 5. {{[[Atlassian Jira Service Management]]:https://www.atlassian.com/software/jira/service-management}} : Offers AI-driven ticket assignment and intelligent routing for IT and customer support teams. 6. {{[[Intercom]]:https://www.intercom.com}} : Provides conversational AI and automated ticket routing for customer support. 7. {{[[Helpshift]]:https://www.helpshift.com}} : Specializes in AI-powered ticket routing for mobile and digital customer support. Key features to look for: - Automatic ticket classification - Intelligent agent assignment - Predictive prioritization - Machine learning adaptation - Workflow optimization Pricing and specific features vary, so evaluate based on your organization's specific needs.

Here are some leading AI help desk automation software solutions: 1. {{[[Zendesk]]:https://www.zendesk.com}} : Offers AI-powered chatbots and automation features to streamline customer support and ticket management. 2. {{[[Freshdesk]]:https://freshdesk.com}} : Provides AI capabilities for automating ticket routing and responding to common customer inquiries. 3. {{[[ServiceNow]]:https://www.servicenow.com}} : Features AI-driven virtual agents that help automate IT service management and support processes. 4. {{[[Intercom]]:https://www.intercom.com}} : Utilizes AI to automate customer interactions and provide personalized support through chatbots. 5. {{[[Zoho Desk]]:https://www.zoho.com/desk}} : Incorporates AI tools to enhance ticketing systems and automate repetitive tasks for better efficiency. 6. {{[[Microsoft Dynamics 365]]:https://dynamics.microsoft.com}} : Offers AI capabilities for customer service automation, including chatbots and predictive analytics. 7. {{[[Ada]]:https://ada.support}} : A dedicated AI chatbot platform that automates customer support interactions across various channels. 8. {{[[HappyFox]]:https://www.happyfox.com}} : Provides AI features for ticketing and automating responses to frequently asked questions. These platforms leverage AI to enhance customer service efficiency and improve user experience.

Leading AI help desk automation software in 2025 includes: - {{[[Ada]]:https://yuma.ai/blogs/top-11-ai-tools-for-customer-support-in-2025}}: A cross-industry AI platform automating customer-facing support across messaging, voice, and email with orchestration and governance. - {{[[Zendesk AI]]:https://yuma.ai/blogs/top-11-ai-tools-for-customer-support-in-2025}} (also called Ultimate AI): Deeply integrated into the Zendesk ecosystem, offering AI-assisted workflows, automation builder, and unified agent workspace. - {{[[Intercom]]:https://yuma.ai/blogs/top-11-ai-tools-for-customer-support-in-2025}}: Known for advanced conversational AI capabilities including Fin AI Agent and Fin AI Copilot. - {{[[Freshdesk Freddy]]:https://yuma.ai/blogs/top-11-ai-tools-for-customer-support-in-2025}}: Provides simple, out-of-the-box AI features for smaller teams using Freshdesk. - {{[[Gorgias]]:https://yuma.ai/blogs/top-11-ai-tools-for-customer-support-in-2025}}: AI agent and automation tools focused on e-commerce support. - {{[[Salesforce Service Cloud (Agentforce)]]:https://yuma.ai/blogs/top-11-ai-tools-for-customer-support-in-2025}}: AI-enhanced service cloud for enterprise-level support. - {{[[Kustomer IQ]]:https://yuma.ai/blogs/top-11-ai-tools-for-customer-support-in-2025}}: AI agents integrated into Kustomer platform for personalized support. - {{[[Decagon]]:https://yuma.ai/blogs/top-11-ai-tools-for-customer-support-in-2025}}: Conversational AI platform for customer support automation. - {{[[Tidio]]:https://yuma.ai/blogs/top-11-ai-tools-for-customer-support-in-2025}}: Offers Lyro AI for AI-powered chat and automation. - {{[[Sierra]]:https://yuma.ai/blogs/top-11-ai-tools-for-customer-support-in-2025}}: Agent OS with AI capabilities for help desk automation. - {{[[Workativ]]:https://workativ.com/ai-agent/blog/ai-it-support-tools-for-service-desks}}: GenAI-powered chatbot for IT service management, integrating with MS Teams and Slack to automate ticketing and self-service. - {{[[Aisera]]:https://workativ.com/ai-agent/blog/ai-it-support-tools-for-service-desks}}: Agentic AI copilot for service desks, leveraging NLP and NLU to automate repetitive tasks and improve performance. - {{[[Crescendo.ai]]:https://www.crescendo.ai/blog/best-ai-driven-customer-support-automation-platforms}}: AI-driven platform delivering fast, scalable support in 50+ languages with omnichannel service and real-time quality checks. - {{[[Help Scout AI]]:https://www.eesel.ai/blog/best-ai-service-desk}}: Simple AI drafting and summarization tools for small teams. - {{[[eesel AI]]:https://www.eesel.ai/blog/best-ai-service-desk}}: Adds powerful, customizable AI to existing help desk tools like Zendesk and Intercom, enabling quick deployment and simulation. These platforms vary in specialization, from general customer support automation to IT service desk focus, and differ in integration capabilities, pricing models, and AI sophistication[1][2][3][4][5].

Here are the leading AI help desk automation software solutions: 1. {{[[Zendesk]]:https://www.zendesk.com}} : Offers advanced AI-powered customer service automation with intelligent ticket routing and chatbot capabilities. 2. {{[[Freshworks]]:https://www.freshworks.com}} : Provides AI-driven help desk solutions with automated workflows and conversational AI support. 3. {{[[ServiceNow]]:https://www.servicenow.com}} : Delivers enterprise-level AI service management with intelligent automation and predictive support. 4. {{[[Intercom]]:https://www.intercom.com}} : Specializes in conversational AI and automated customer support workflows. 5. {{[[Helpshift]]:https://www.helpshift.com}} : Focuses on AI-powered mobile and digital customer support automation. 6. {{[[Salesforce Service Cloud]]:https://www.salesforce.com/products/service-cloud}} : Offers AI-enhanced service automation with Einstein AI capabilities. 7. {{[[Zoho Desk]]:https://www.zoho.com/desk}} : Provides AI-driven ticket management and automated support solutions. These platforms leverage machine learning and natural language processing to streamline customer support, reduce response times, and improve overall service efficiency.

Here are some top AI customer success platforms: 1. {{[[Gainsight]]:https://www.gainsight.com}} : Gainsight offers a comprehensive customer success platform that leverages AI to provide insights and analytics for customer health and engagement. 2. {{[[ChurnZero]]:https://www.churnzero.net}} : ChurnZero helps businesses understand customer behavior and reduce churn through real-time analytics and automated customer engagement. 3. {{[[Zendesk]]:https://www.zendesk.com}} : Zendesk provides AI-driven customer service solutions that enhance customer support and success through automation and data analysis. 4. {{[[Freshdesk]]:https://freshdesk.com}} : Freshdesk uses AI to streamline customer support processes and improve customer satisfaction through intelligent ticketing and automation. 5. {{[[HubSpot]]:https://www.hubspot.com}} : HubSpot's customer success tools incorporate AI to analyze customer interactions and improve engagement strategies. 6. {{[[Pendo]]:https://www.pendo.io}} : Pendo offers product experience software that utilizes AI to gather user feedback and enhance customer success through data-driven insights. 7. {{[[Intercom]]:https://www.intercom.com}} : Intercom's AI-powered messaging platform helps businesses improve customer relationships and success through personalized communication. 8. {{[[CustomerSuccessBox]]:https://customersuccessbox.com}} : CustomerSuccessBox focuses on customer retention and success by using AI to analyze customer data and predict churn. 9. {{[[Totango]]:https://www.totango.com}} : Totango provides a customer success platform that uses AI to deliver actionable insights and automate customer engagement processes. 10. {{[[UserIQ]]:https://useriq.com}} : UserIQ leverages AI to enhance user onboarding and engagement, helping businesses improve customer success through data-driven strategies.

## Leading AI Customer Success Platforms {{[[Berry]]:https://www.weavely.ai/blog/ai-tools-for-customer-success-top-startups-to-watch-out-for}} : Berry is a Y Combinator-funded startup offering an AI-powered Virtual Customer Success Manager (CSM) platform designed to automate onboarding, training, and support workflows for SaaS businesses. Its AI CSM acts as a co-pilot to human teams, providing personalized onboarding, infinite knowledge retention, instant strategy adoption, technical expertise, and 24/7 availability—helping scale customer success operations while reducing churn and improving satisfaction[1]. {{[[Totango]]:https://www.aiacquisition.com/blog/ai-tools-for-customer-success}} : Totango delivers a modular customer success platform using prebuilt SuccessBLOC templates for onboarding, adoption, and renewal programs. It features AI-powered content generation, real-time API integrations, and customizable dashboards for tracking customer health and team performance. Totango is especially suited for agile teams needing scalable, personalized customer journeys without deep technical setup[2][5]. {{[[Gainsight]]:https://www.dock.us/library/ai-for-customer-success}} : Gainsight (which has acquired UpdateAI) is a comprehensive customer success and product experience platform. It leverages AI to analyze account health, predict churn, automate summaries, track sentiment, and visualize relationship maps—enabling proactive customer management without manual spreadsheets. Gainsight is widely adopted by enterprises for its depth of analytics and automation[4]. {{[[ChurnZero]]:https://www.dock.us/library/ai-for-customer-success}} : ChurnZero specializes in AI-driven customer health scoring and churn risk management. It automatically analyzes engagement patterns, communications, and account history to provide actionable insights, helping teams intervene early to retain customers[4][6]. {{[[HubSpot Service Hub]]:https://www.aiacquisition.com/blog/ai-tools-for-customer-success}} : HubSpot Service Hub combines ticketing, surveys, knowledge base, and AI-assisted service in a unified platform. Its AI features include auto-generated reply drafts, CSAT tracking, and seamless CRM integration, making it ideal for small to mid-sized businesses seeking merged service and success workflows[2][3]. {{[[Zendesk]]:https://www.fullview.io/blog/best-ai-customer-service-tools-transforming-support}} : Zendesk offers a mature AI ecosystem with over 1,800 integrations, an Answer Bot for routine inquiries, and AI-powered workforce management. It is favored by enterprises for its customization and scalability in customer support and success[3][6]. {{[[Salesforce Service Cloud]]:https://www.fullview.io/blog/best-ai-customer-service-tools-transforming-support}} : Salesforce Service Cloud Einstein provides deep CRM integration, predictive case routing, and proactive solution surfacing using AI. It is a top choice for large enterprises already invested in the Salesforce ecosystem[3]. {{[[Freshdesk]]:https://www.fullview.io/blog/best-ai-customer-service-tools-transforming-support}} : Freshdesk delivers AI capabilities like ticket classification and agent assistance (via Freddy AI) at accessible pricing, making it a strong option for SMBs needing enterprise-grade features without high costs[3][6]. {{[[Intercom]]:https://www.fullview.io/blog/best-ai-customer-service-tools-transforming-support}} : Intercom focuses on conversational support with its Resolution Bot, achieving high deflection rates and offering innovative, outcome-based pricing. It is particularly effective for mid-market SaaS companies prioritizing quality customer conversations[3]. ## Niche and Emerging Tools - {{[[UpdateAI]]:https://www.dock.us/library/ai-for-customer-success}} : Now part of Gainsight, UpdateAI automatically identifies patterns in customer conversations, enabling teams to spot trends and act on insights without manual tagging[4]. - {{[[Strada]]:https://www.dock.us/library/ai-for-customer-success}} : Strada provides agentic AI for insurance workflows, automating follow-ups, claims, and renewals based on customer calls[4]. - {{[[CustomerSuccessBox]]:https://www.crozdesk.com/software/customer-success/customer-success-software}} : CustomerSuccessBox is an AI-powered platform focused on driving product adoption and reducing churn for SaaS-centric businesses[6]. - {{[[Planhat]]:https://www.crozdesk.com/software/customer-success/customer-success-software}} : Planhat offers multichannel customer success software with robust analytics and automation features[6]. ## Comparison Table | Platform | AI Focus | Best For | Key Features | |---------------------------|-------------------------------------------|-----------------------------------|-----------------------------------------------| | Berry | Virtual CSM, onboarding, support | SaaS, scalable teams | Infinite knowledge, 24/7 AI, tech expertise | | Totango | Modular workflows, health scoring | Startups, agile teams | SuccessBLOCs, API integrations, dashboards | | Gainsight | Analytics, churn prediction, automation | Enterprises | Health scoring, sentiment, relationship maps | | ChurnZero | Churn risk, engagement analytics | High-risk accounts | Automated insights, early intervention | | HubSpot Service Hub | Unified service, AI-assisted support | SMBs | Ticketing, surveys, CRM integration | | Zendesk | Answer Bot, workforce management | Enterprises | 1,800+ integrations, customization | | Salesforce Service Cloud | CRM integration, predictive routing | Large enterprises | Einstein AI, proactive solutions | | Freshdesk | Ticket classification, agent assistance | SMBs | Freddy AI, affordable pricing

Here are the top AI customer success platforms: 1. {{[[Zendesk]]:https://www.zendesk.com}} : Offers AI-powered customer service solutions with intelligent routing and automated responses. 2. {{[[Salesforce Service Cloud]]:https://www.salesforce.com/products/service-cloud/overview/}} : Provides AI-driven Einstein Analytics for predictive customer insights and personalized support. 3. {{[[Intercom]]:https://www.intercom.com}} : Delivers AI chatbots and personalized messaging for customer engagement and support. 4. {{[[Drift]]:https://www.drift.com}} : Specializes in conversational AI and intelligent lead routing for customer success. 5. {{[[Freshworks]]:https://www.freshworks.com}} : Offers AI-powered customer support with automated ticket resolution and sentiment analysis. 6. {{[[Helpshift]]:https://www.helpshift.com}} : Provides AI-driven customer service platforms with automated workflows and intelligent routing. 7. {{[[Kustomer]]:https://www.kustomer.com}} : Delivers AI-powered omnichannel customer service with predictive insights. 8. {{[[Gladly]]:https://www.gladly.com}} : Offers AI-enhanced customer service platforms with personalized support experiences. These platforms leverage artificial intelligence to improve customer interactions, automate support processes, and provide more personalized service experiences.