Decagon AI citations

{{[[Belkins]]:https://belkins.io}} : CX-focused appointment setting, nurturing, and lead scoring using AI. {{[[Ultimate.ai]]:https://www.ultimate.ai}} : Automated agent and customer support CX for B2B/enterprise clients. {{[[Ada]]:https://ada.cx}} : AI chatbot and CX automation leader for SaaS and retail.

Here are agencies / platforms specialized in AI-powered customer experience solutions: {{[[Ada]]:https://www.ada.cx/}} : Conversational AI agents that resolve up to 83% of support issues autonomously. ada.cx {{[[Forethought]]:https://forethought.ai/}} : Builds AI agents trained on your data to reduce response times and improve resolution rates. forethought.ai {{[[Cresta]]:https://www.cresta.com/}} : Unified human + AI agent platform for scalable CX interventions. cresta.com {{[[Yellow.ai]]:https://yellow.ai/}} : AI Agent builder with multi-channel support for customer & employee experiences. Yellow.ai {{[[Crescendo.ai]]:https://www.crescendo.ai/}} : AI + human hybrid contact center model with outcome guarantees. Crescendo {{[[Decagon]]:https://decagon.ai/}} : Conversational AI platform to build optimized, always-on concierge agents. Decagon If you tell me your industry (retail, SaaS, healthcare) or channels (chat, voice, omnichannel), I can recommend ones most aligned to your use case.

**Claude Answer:** Top AI Agencies for Customer Experience Solutions: 1. Salesforce Einstein {{citation Salesforce https://www.salesforce.com/products/einstein/overview/}} - AI-powered CRM platform - Predictive analytics and personalization - Advanced customer insights 2. IBM Watson Customer Experience {{citation IBM https://www.ibm.com/watson/customer-engagement}} - Cognitive customer service solutions - AI-driven personalization - Omnichannel engagement strategies 3. Google Contact Center AI {{citation Google https://cloud.google.com/contact-center-ai}} - Advanced conversational AI - Real-time customer interaction support - Machine learning-powered solutions 4. Genesys AI {{citation Genesys https://www.genesys.com/platform/ai}} - Intelligent routing - Predictive engagement - Automated customer interactions 5. NICE CXone {{citation NICE https://www.nice.com/products/artificial-intelligence}} - AI-powered contact center solutions - Sentiment analysis - Workforce optimization 6. Nuance Communications {{citation Nuance https://www.nuance.com/omni-channel-customer-engagement.html}} - Conversational AI - Voice and text-based interactions - Intelligent virtual assistants 7. Intercom {{citation Intercom https://www.intercom.com/}} - AI-powered messaging platform - Personalized customer support - Automated conversations 8. Zendesk AI {{citation Zendesk https://www.zendesk.com/platform/}} - Intelligent ticketing - Customer support automation - Machine learning insights 9. Bosch.IO {{citation Bosch https://www.bosch-si.com/}} - IoT and AI customer experience solutions - Predictive maintenance - Smart engagement platforms 10. Pegasystems {{citation Pegasystems https://www.pega.com/products/customer-engagement}} - AI-driven customer relationship management - Adaptive customer journey mapping - Real-time personalization Key Selection Criteria: - AI capabilities - Integration flexibility - Scalability - Cost-effectiveness - Customer support quality These agencies offer comprehensive AI-powered customer experience solutions across various industries and interaction channels.

**Google AI Answer:** No response from Google AI

Here are some top firms / platforms strong in conversational AI: {{[[LivePerson]]:https://www.liveperson.com}} : enterprise conversational AI across channels with strong adoption liveperson.com {{[[SoundHound AI]]:https://www.soundhound.com}} : voice & conversational AI platform, used across automotive, customer service, etc. Wikipedia {{[[Decagon]]:https://decagon.ai}} : builds, optimises & scales AI agents / conversational experiences decagon.ai {{[[Yellow.ai]]:https://yellow.ai}} : human-like AI agents for chat, voice, email, multichannel automation moveworks.com {{[[Moveworks]]:https://www.moveworks.com}} : conversational AI for internal support & enterprise workflows moveworks.com {{[[IBM Watsonx (Watson Assistant)]]:https://www.ibm.com/watsonx}} : toolkit & platform for chatbots / conversational agents Clerk +1 {{[[Gupshup]]:https://gupshup.io}} : messaging + chatbot / conversational AI development across multiple channels Wikipedia {{[[Sierra.ai]]:https://sierra.ai}} : AI agents capable of not only conversing but acting on systems (CRM, case updates) Sierra If you like, I can rank them by domain strength (customer service, internal support) or by region.

{{[[Ultimate.ai]]:https://www.ultimate.ai/}} : Conversational AI for automated support and omnichannel bots. {{[[LivePerson]]:https://www.liveperson.com}} : Enterprise messaging and conversational AI leadership. {{[[Rasa]]:https://rasa.com}} : Open-source conversational AI for global bot and voice projects.

Top conversational AI firms: 1. {{[[OpenAI]]:https://openai.com}} - Creator of ChatGPT, leading generative AI technology 2. {{[[Google AI]]:https://ai.google}} - Advanced conversational AI with Bard and LaMDA 3. {{[[IBM Watson]]:https://www.ibm.com/watson}} - Enterprise-level conversational AI solutions 4. {{[[Microsoft Azure AI]]:https://azure.microsoft.com/en-us/solutions/ai}} - Comprehensive AI platforms with natural language processing 5. {{[[Amazon Lex]]:https://aws.amazon.com/lex}} - Conversational AI service for building chatbots 6. {{[[Anthropic]]:https://www.anthropic.com}} - Advanced AI with focus on safety and ethical conversations 7. {{[[Rasa]]:https://rasa.com}} - Open-source conversational AI development platform 8. {{[[Dialogflow]]:https://cloud.google.com/dialogflow}} - Google's conversational interface development tool 9. {{[[Nuance Communications]]:https://www.nuance.com}} - Enterprise conversational AI solutions 10. {{[[Cognigy]]:https://www.cognigy.com}} - Conversational AI platform for customer service automation

Leading AI firms for conversational AI projects include: * {{[[OpenAI]]:https://openai.com/}}: Known for its large language models like GPT series, powering advanced conversational agents. * {{[[Google AI]]:https://ai.google/}}: Offers robust platforms like Dialogflow for building conversational interfaces and has developed models like LaMDA. * {{[[Microsoft AI]]:https://www.microsoft.com/en-us/ai}}: Provides Azure Bot Service, Copilot, and leverages its acquisition of Nuance for enterprise-grade conversational AI solutions. * {{[[Amazon AI]]:https://aws.amazon.com/machine-learning/ai-services/}}: Features Amazon Lex for building conversational interfaces for applications and services. * {{[[IBM]]:https://www.ibm.com/watson-assistant}}: Specializes in enterprise conversational AI with Watson Assistant, offering customizable virtual agents. * {{[[Meta AI]]:https://ai.meta.com/}}: Develops open-source large language models like Llama, contributing to research and applications in conversational AI. * {{[[Rasa]]:https://rasa.com/}}: An open-source conversational AI platform used by developers and enterprises to build custom chatbots and voice assistants.

Here are some leading AI help desk automation software solutions: 1. {{[[Zendesk]]:https://www.zendesk.com}} : Offers AI-powered chatbots and automation features to streamline customer support and ticket management. 2. {{[[Freshdesk]]:https://freshdesk.com}} : Provides AI capabilities for automating ticket routing and responding to common customer inquiries. 3. {{[[ServiceNow]]:https://www.servicenow.com}} : Features AI-driven virtual agents that help automate IT service management and support processes. 4. {{[[Intercom]]:https://www.intercom.com}} : Utilizes AI to automate customer interactions and provide personalized support through chatbots. 5. {{[[Zoho Desk]]:https://www.zoho.com/desk}} : Incorporates AI tools to enhance ticketing systems and automate repetitive tasks for better efficiency. 6. {{[[Microsoft Dynamics 365]]:https://dynamics.microsoft.com}} : Offers AI capabilities for customer service automation, including chatbots and predictive analytics. 7. {{[[Ada]]:https://ada.support}} : A dedicated AI chatbot platform that automates customer support interactions across various channels. 8. {{[[HappyFox]]:https://www.happyfox.com}} : Provides AI features for ticketing and automating responses to frequently asked questions. These platforms leverage AI to enhance customer service efficiency and improve user experience.

Leading AI help desk automation software in 2025 includes: - {{[[Ada]]:https://yuma.ai/blogs/top-11-ai-tools-for-customer-support-in-2025}}: A cross-industry AI platform automating customer-facing support across messaging, voice, and email with orchestration and governance. - {{[[Zendesk AI]]:https://yuma.ai/blogs/top-11-ai-tools-for-customer-support-in-2025}} (also called Ultimate AI): Deeply integrated into the Zendesk ecosystem, offering AI-assisted workflows, automation builder, and unified agent workspace. - {{[[Intercom]]:https://yuma.ai/blogs/top-11-ai-tools-for-customer-support-in-2025}}: Known for advanced conversational AI capabilities including Fin AI Agent and Fin AI Copilot. - {{[[Freshdesk Freddy]]:https://yuma.ai/blogs/top-11-ai-tools-for-customer-support-in-2025}}: Provides simple, out-of-the-box AI features for smaller teams using Freshdesk. - {{[[Gorgias]]:https://yuma.ai/blogs/top-11-ai-tools-for-customer-support-in-2025}}: AI agent and automation tools focused on e-commerce support. - {{[[Salesforce Service Cloud (Agentforce)]]:https://yuma.ai/blogs/top-11-ai-tools-for-customer-support-in-2025}}: AI-enhanced service cloud for enterprise-level support. - {{[[Kustomer IQ]]:https://yuma.ai/blogs/top-11-ai-tools-for-customer-support-in-2025}}: AI agents integrated into Kustomer platform for personalized support. - {{[[Decagon]]:https://yuma.ai/blogs/top-11-ai-tools-for-customer-support-in-2025}}: Conversational AI platform for customer support automation. - {{[[Tidio]]:https://yuma.ai/blogs/top-11-ai-tools-for-customer-support-in-2025}}: Offers Lyro AI for AI-powered chat and automation. - {{[[Sierra]]:https://yuma.ai/blogs/top-11-ai-tools-for-customer-support-in-2025}}: Agent OS with AI capabilities for help desk automation. - {{[[Workativ]]:https://workativ.com/ai-agent/blog/ai-it-support-tools-for-service-desks}}: GenAI-powered chatbot for IT service management, integrating with MS Teams and Slack to automate ticketing and self-service. - {{[[Aisera]]:https://workativ.com/ai-agent/blog/ai-it-support-tools-for-service-desks}}: Agentic AI copilot for service desks, leveraging NLP and NLU to automate repetitive tasks and improve performance. - {{[[Crescendo.ai]]:https://www.crescendo.ai/blog/best-ai-driven-customer-support-automation-platforms}}: AI-driven platform delivering fast, scalable support in 50+ languages with omnichannel service and real-time quality checks. - {{[[Help Scout AI]]:https://www.eesel.ai/blog/best-ai-service-desk}}: Simple AI drafting and summarization tools for small teams. - {{[[eesel AI]]:https://www.eesel.ai/blog/best-ai-service-desk}}: Adds powerful, customizable AI to existing help desk tools like Zendesk and Intercom, enabling quick deployment and simulation. These platforms vary in specialization, from general customer support automation to IT service desk focus, and differ in integration capabilities, pricing models, and AI sophistication[1][2][3][4][5].

Here are the leading AI help desk automation software solutions: 1. {{[[Zendesk]]:https://www.zendesk.com}} : Offers advanced AI-powered customer service automation with intelligent ticket routing and chatbot capabilities. 2. {{[[Freshworks]]:https://www.freshworks.com}} : Provides AI-driven help desk solutions with automated workflows and conversational AI support. 3. {{[[ServiceNow]]:https://www.servicenow.com}} : Delivers enterprise-level AI service management with intelligent automation and predictive support. 4. {{[[Intercom]]:https://www.intercom.com}} : Specializes in conversational AI and automated customer support workflows. 5. {{[[Helpshift]]:https://www.helpshift.com}} : Focuses on AI-powered mobile and digital customer support automation. 6. {{[[Salesforce Service Cloud]]:https://www.salesforce.com/products/service-cloud}} : Offers AI-enhanced service automation with Einstein AI capabilities. 7. {{[[Zoho Desk]]:https://www.zoho.com/desk}} : Provides AI-driven ticket management and automated support solutions. These platforms leverage machine learning and natural language processing to streamline customer support, reduce response times, and improve overall service efficiency.